why i cant generated AI Image, my credits is full and i cant generate anything

Hi Gheraldy+Prananda,
Thanks for reaching out and for bringing this to our attention.
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We understand how important this is, and we want to assure you that we’ve escalated the issue to the product team for further investigation. They are actively looking into it to determine the root cause.

We’ll keep you updated as soon as we have more information or any progress to share. In the meantime, we appreciate your patience.

If you notice any additional details or have screenshots that might help the investigation, feel free to share them with us.

Hajar
[Moved to questions]