why i cant generated AI Image, my credits is full and i cant generate anything

Forum|Forum|1 month ago
June 23, 2026
2 replies
22 views

Hajar Toutsi

Community Manager

Hi Gheraldy+Prananda,

The product team reviewed your request history and confirmed that some generation requests were successfully completed. Could you please double-check by navigating to Files > Generation History and confirm whether the outputs are available there?

We also received updates from users who were having the same issue as yours, and they confirmed that clearing the site cookies helped them get successful generations. Will you please try that and let us know if it helped you as well?

If the issue persists, we can re-escalate this for further investigation. To proceed, please provide a HAR file by following the steps here:
Collecting logs for generation errors in Adobe Firefly

Please let us know how it goes, we’re here to help.

Hajar

Hajar Toutsi

Community Manager

Hi Gheraldy+Prananda,
Thanks for reaching out and for bringing this to our attention.

We understand how important this is, and we want to assure you that we’ve escalated the issue to the product team for further investigation. They are actively looking into it to determine the root cause.

We’ll keep you updated as soon as we have more information or any progress to share. In the meantime, we appreciate your patience.

If you notice any additional details or have screenshots that might help the investigation, feel free to share them with us.

Hajar
[Moved to questions]

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