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Answered

App keeps logging me off

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Hello, how can I prevent the app from logging me off each time? It's cumbersome having to re-enter credentials each time.i need to scan. Thanks.

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Souvik SadhuCorrect answer

Legend

Hi @bhavay28002330dl4c,

Hope you are doing well. Sorry for your experience with Adobe Scan,

Would you mind trying to uninstall the app and then reinstall?

Note: Doing this will remove any unsaved data. Please make sure to keep a backup to prevent this.

Hope this helps.

-Souvik

B

bhavay28002330dl4c

Participant

I was not fully aware of use of Adobe scan so I just go through the process and find that PLZ always even for lifetime keep me logged out from this app

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B

bhavay28002330dl4c

Participant

plz keep me always or lifetime logged out from the app.

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Souvik SadhuCorrect answer

Legend

Hi @bhavay28002330dl4c,

Hope you are doing well. Sorry for your experience with Adobe Scan,

Would you mind trying to uninstall the app and then reinstall?

Note: Doing this will remove any unsaved data. Please make sure to keep a backup to prevent this.

Hope this helps.

-Souvik

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dv8kiwi

Inspiring

This is STILL a problem on Android

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ه

هيونه

Participant

mikeo3465716

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ه

هيونه

Participant

mikeo3465716

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J

J Seeba

Adobe Employee

A new release has been posted (Version 18.02.23) that should fix having to constantly log in. After you update, you may need to log in again one time if the previous version had already been logged out.

If you still have this problem after being logged into the new version, please let me know. (You can check the app version at the top of About Adobe Scan page)

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S

Shyanha

Participant

This seems to have worked for me. It's been 2 days and I remain logged in. Thank you for the update!

Android Galaxy S8 Plus

Android version 7.0

Signing in with Adobe ID

Adobe Scan Version 18.01.32

Cellular data allowed

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F

FluteDude

Participant

- Device used and the OS version installed

HTC10 with Oreo 8.0.0

- Exact version of the application

18.01.31

-How do you log-in to the application (Facebook/Google/Adobe ID)?

Adobe ID

- Check if the 'Allow cellular data usage" is enabled.

Yes.

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mikeo3465716Author

Participant

Here's a new development, I just noticed that there are days it's not saving scans. I'm seeing gaps of days.

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A

Anonymous

Same problem on a GS7 Edge Android 7.0. Very irritated because I use two-factor authentication and despite checking the box to remember me, I must also use the code sent to me.

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Meenakshi_Negi

Legend

Hi All,

Thank you for reporting the issue.

Could you please try once to log out of the application and uninstall it.

Then install the latest patch again and log-in. Now check if you still experiencing issue.

If the issue persists, please share the details asked below:

- Device used and the OS version installed

- Exact version of the application

-How do you log-in to the application (Facebook/Google/Adobe ID)?

- Check if the 'Allow cellular data usage" is enabled.

We will be waiting for your response.

Let us know if you need any help.

Regards,

Meenakshi

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mikeo3465716Author

Participant

OnePlus 5t - Android 8.0.0

Adobe Scan 18.01.31

Adobe ID

Checked

Thanks.

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S

Shyanha

Participant

Add one more to the number of folks who have to log in daily. I believe it started about three weeks ago. Not sure when the last update was, but that's usually the culprit.

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S

smith4484

Participant

Ditto. Same here. Very annoying being frequently logged out.

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