Crash while saving a 296 paged documents

Forum|Forum|2 years ago
July 26, 2023
2 replies
196 views

This app just crashed after scanning a 280 pages of a document....this app was working well before....but after scanning arround 300 pages it got crashed...and wasted my 1hr of time...

Restore my scans so called customer care people...where is your care given at ...in wasting our time??

This topic has been closed for replies.

M

Manan Joshi

Community Expert

Moved the post to Adobe Scan for better support

-Manan

M

Manan Joshi

Community Expert

Hi @Sachin31303904owtb,

Which app are you referring to?

-Manan

S

Sachin31303904owtbAuthor

Participant

Adobe scanner app for android

S_S

Community Manager

Hi @Sachin31303904owtb,

Hope you are doing well. Sorry for your experience with Adobe Scan.

Adobe Scan uses the device's processing power to optimize files to PDFs. It is highly advisable to create small fragments or 50 or fewer pages and combine them to get the best experience out of the application.

In your case, I suggest logging in to: https://acrobat.adobe.com/link/documents/ in the Adobe Scan folder to check if the file is available there.

If not, I fear your file cannot be recovered, and you will need to re-scan to get access to the file.

Hope this clarifies your question.

-Souvik

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