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Carles Crescenti
Participant
March 19, 2026
Question

Freezes

  • March 19, 2026
  • 1 reply
  • 51 views

When I scan, the app freezes. Can someone help me?

    1 reply

    Amal.
    Legend
    March 19, 2026

    Hi there,

    Hope you are doing well and sorry to hear that the app is freezing while scanning.

    We need some ore information for a better understanding of the issue:

    • Which device are you using (Android or iOS)?
    • What version of the app are you on?
    • Does the app freeze immediately when opening the camera, or after capturing the scan?
       

    Please try the steps listed below and see if that works:

    • Completely close the app and reopen it. A quick device restart can also help clear temporary glitches.
    • Make sure you’re using the latest version of the app from the Play Store/App Store.
    • Clear cache (Android only): Go to Settings > Apps > Adobe Scan > Storage > Clear Cache.
    • Ensure the app has full access to your camera.
       

    IIf it still doesn’t work, please share:

    • A screen recording (if possible)
    • Exact steps where the freeze happens


    That will help us investigate this further.

     

    ~Amal

    Carles Crescenti
    Participant
    March 19, 2026

    Hello, thanks for answer.

    1) Device android.

    2) version 26.03.04 Google dynamic

    3) The app freeze after 6 or 7 pages.

    4) Only can solucionate the problem if I reset Android.

    Amal.
    Legend
    March 20, 2026

    Hi there,

    Thanks for sharing the details. Also please share a small video recording of the steps you are taking and the issue as it occurs, so we get this checked with our engineering team further. 

     

    ~Amal