Freezes

Hi there,

Hope you are doing well and sorry to hear that the app is freezing while scanning.

We need some ore information for a better understanding of the issue:

• Which device are you using (Android or iOS)?
• What version of the app are you on?
• Does the app freeze immediately when opening the camera, or after capturing the scan?
   

Please try the steps listed below and see if that works:

• Completely close the app and reopen it. A quick device restart can also help clear temporary glitches.
• Make sure you’re using the latest version of the app from the Play Store/App Store.
• Clear cache (Android only): Go to Settings > Apps > Adobe Scan > Storage > Clear Cache.
• Ensure the app has full access to your camera.
   

IIf it still doesn’t work, please share:

• A screen recording (if possible)
• Exact steps where the freeze happens

That will help us investigate this further.

~Amal