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Akshathakb
Participant
June 14, 2026
Question

I can't find any data of my scans uploaded in my adobe scan account.

  • June 14, 2026
  • 3 replies
  • 18 views

The data i have saved from past 5 years in the adobe scan account is not present in the app and also the cloud. 

    3 replies

    Amal Jaiswal
    Community Manager
    Community Manager
    June 15, 2026

    Hi ​@Akshathakb 

    ++ Adding to the discussion 

    Please check the section ‘Why are my scanned files missing’ in the help page https://helpx.adobe.com/mobile-apps/help/adobe-scan-faq.html

     

    ~Amal

    Community Manager
    June 15, 2026

    Hi ​@Akshathakb

     

    Thanks for reaching out, and sorry for the troubled experience.

    Would you mind sharing a few more pieces of information for a better investigation:

    1. Have you checked the different accounts you might have used with Scan (Sign in with Adobe versus social sign-in)?
    2. Which platform do you experience the issue with? Scan Android, Scan iOS, and Acrobat online. Please login to Acrobat Online (https://acrobat.adobe.com/link/documents/) using the same login credentials as in the app and confirm whether your files are visible in Acrobat online under the Documents section in the Adobe Scan folder.
    3. Are all the scanned files missing, or only some files?
    4. When did the issue start? Any details about any actions taken then?
    5. Scan app build version, device model, and OS version.

    Look forward to hearing from you.

     

    ~Tariq

    kglad
    Community Expert
    Community Expert
    June 14, 2026

    post this in the cc services forum, https://community.adobe.com/creative-cloud-services-604

     

    and check all files stored on adobe's servers, use a web browser to navigate to the following locations. at each location there are several folders to check.:

     

    https://assets.adobe.com

    https://lightroom.adobe.com

    https://documentcloud.adobe.com

    https://spark.adobe.com

     

    if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder.