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Participant
August 22, 2021
Question

Lost my important files from adobe scan while waiting to upload to iCloud

  • August 22, 2021
  • 2 replies
  • 310 views

Dear Sir/Madam,

I have scanned some important documents including my career related contracts, but they were waiting to upload to iCloud for few days. Unfortunately, I signed out of the Adobe Scan and when I signed in again, i found those files were missing, please help me how to recover those files back, because it is really needed for my carear. As I am an Afghan and the situation is really horrible here in Afghanistan these days, so I needed these documents to prove my carear with USG to have an evacuation based on these documents. I will be waiting to your positive reply on how to recover them. 

 

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    2 replies

    Harsh Vardhan Pareek
    Community Manager
    Community Manager
    August 26, 2021

    Hi @Naseer5D28 

     

    Hope you are doing well.

    As you have mentioned that lost some of the files after signing back in to Adobe Scan application. In this case we recommend you to please try to sign in with the same email that you have used to save the scans, try all possible emails. 

    Also, kindly check this community post related to the same issue:

    https://community.adobe.com/t5/adobe-scan/lost-scanned-documents/td-p/9819574

     

    Let us know if you need any more information, we are here to help.

     

    Thanks,

    Harsh

     

    Ged_Traynor
    Community Expert
    Community Expert
    August 22, 2021

    Moving thread to the Adobe Scan forum from Using the Community