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April31775
Participant
August 20, 2023
Question

Password-protected file that I can't open

  • August 20, 2023
  • 1 reply
  • 175 views

One of my scan files is password-protected although I don't recall setting a password for it. I have unsuccessfully tried several passwords to open it. I also tried setting a new password on this Adobe account in case the new password would open the account, but it didn't work. I bought a subscription to Adobe Premium naively thinking I could remove the password as a paid user, but I can't remove the password without entering it first, so I'm disappointed to spend money when I didn't need to.

 

Is there anything else I can do to open this PDF? After looking at this similar post, I tried to enter the file name as a password, but that didn't work either. Thanks for your help.

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    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    September 6, 2023

    Hi @April31775,

     

    Hope you are doing well. Thank you for writing in!

     

    Adobe Scan, by default, does not apply any password to PDFs created using it unless manually done.

     

    In this case, I fear you would need to re-create the document to access it.

     

    Hope this clarifies your question.

     

    -Souvik

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