Participant

Question

18.4.1 Won't Open/launch

Forum|Forum|4 years ago
August 28, 2021
3 replies
504 views

Been trying to launch After Effects past couple of days and it keeps on coming up with an error saying "an error occurred" and it needs to close.

Tried uninstalling and going for a fresh install but doesn't seem to have made a difference.

Anyone else been having similar problems and is there a way to fix this?

Matt

Error or problem

This topic has been closed for replies.

nishu_kush

Legend

Hi Matt,

Sorry for your issue.

If OussK's suggestion doesn't help, please share your system specifications (CPU, GPU, RAM, OS) so that we know what are we working with. Also, a screenshot of the error message and crash report?

Try running After Effects as administrator (right click After Effects icon > Run as administrator).

Let us know if it helps.

Thanks,

Nishu

M

MJTimoAuthor

Participant

Hi, apologies for the delayed reply.

Specs;

OS - Windows 10 Home 64-bit

CPU - Intel Core i9 9900KF @ 3.60GHz

RAM - 16.0GB Dual-Channel Unknown @ 1512MHz

GPU - NVIDIA GeForce RTX 2080 SUPER (MSI)

Hope this is of some use to you

Thanks,

Matt

AfterFX_2021-09-05_170954_DESKTOP-525CKV0.zip

OussK

Community Expert

try these tools to remove all your adobe installed app then try a fresh installation https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

ToolfarmJP

Community Expert

If you are a Windows user, you also try to update the driver of the graphic card.

M

MJTimoAuthor

Participant

I am a windows user, graphics card drivers fully up to date. Still getting same error message 😞

ToolfarmJP

Community Expert

Please reset your preferences of After Effects next.

https://helpx.adobe.com/after-effects/using/preferences.html

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded