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M
MJTimo
Participant
August 28, 2021
Question

18.4.1 Won't Open/launch

  • August 28, 2021
  • 3 replies
  • 497 views

Been trying to launch After Effects past couple of days and it keeps on coming up with an error saying "an error occurred" and it needs to close.

 

Tried uninstalling and going for a fresh install but doesn't seem to have made a difference. 

 

Anyone else been having similar problems and is there a way to fix this?

 

Matt

This topic has been closed for replies.

3 replies

nishu_kush
Community Manager
nishu_kushCommunity Manager
Community Manager
August 30, 2021

Hi Matt,

 

Sorry for your issue.

If OussK's suggestion doesn't help, please share your system specifications (CPU, GPU, RAM, OS) so that we know what are we working with. Also, a screenshot of the error message and crash report?

Try running After Effects as administrator (right click After Effects icon > Run as administrator).

Let us know if it helps.

 

Thanks,

Nishu

M
MJTimoAuthor
Participant
September 5, 2021

Hi, apologies for the delayed reply. 

 

Specs;

OS - Windows 10 Home 64-bit

CPU - Intel Core i9 9900KF @ 3.60GHz

RAM - 16.0GB Dual-Channel Unknown @ 1512MHz

GPU - NVIDIA GeForce RTX 2080 SUPER (MSI)

 

Hope this is of some use to you

 

Thanks,

Matt

OussK
Community Expert
OussKCommunity Expert
Community Expert
August 30, 2021

try these tools to remove all your adobe installed app then try a fresh installation https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html 

ToolfarmJP
Community Expert
ToolfarmJPCommunity Expert
Community Expert
August 29, 2021

If you are a Windows user, you also try to update the driver of the graphic card.

 

M
MJTimoAuthor
Participant
August 29, 2021

I am a windows user, graphics card drivers fully up to date. Still getting same error message 😞

ToolfarmJP
Community Expert
ToolfarmJPCommunity Expert
Community Expert
August 30, 2021

Please reset your preferences of After Effects next.

 

https://helpx.adobe.com/after-effects/using/preferences.html

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