AE 24.4.1 resets keyboard shortcuts on quit

Thank you. I wanted to test the workaround and noticed that the custom shortcuts suddenly remained set as well. That wasn't the case last week. As far as I can see, there hasn't been an official update for After Effects in the meantime. Maybe the program was updated in the background.

I also upgraded from macOS Sonoma to macOS Sequoia yesterday. Maybe that solved the problem (?)

What worked for me is to just save the file again from the AE settings, so:
1. Name the file in ~/Library/Preferences/Adobe/After Effects/25.1/aeks to "Custom.txt" for example
2. Open AE and set "Custom.txt" as the Preset in the Shortcuts settings

3. "Save As..." and choose the name that you want to name it
4. Restart AE and it should keep the Preset that you chose

What is finally working for me is not using a custom name for the custom shortcuts file.   It has to be left as Custom.txt and it sticks on application restart.  I was using a custom file name before.

Here is the .txt file from 24.3: https://we.tl/t-Wl0OzzxP6x

I did get the pop-up originally for Paste Reverse Keyframes but I didn't set a keybind right away

@Kes Akalaonu Hmm, that's exactly what I would expect to be shown, so something else must be going on.

When you first updated to After Effects 24.4, did you see a prompt asking about assigning a shortcut to "Paste Reverse Keyframes"? Since you were using custom shortcuts, you should have. If you didn't, then something might have gone awry when your customer shortcut file was read into 24.4.

Do you still have your shortcut file from 24.3 or earlier? The one you sent had already been updated to 24.4, as indicated by the "major_version" = "107" in the file. If possible, I'd love to take a look at your previous one and see if maybe there's a clue as to why the updated version won't "stick" in 24.4.

Cheers,

- John, After Effects Engineering Team 

@JohnColombo17100380 this is what it's showing on my end. What should I modify it to instead?

Thank you, @Kes Akalaonu. The .txt file doesn't exhibit the issue for me on 24.4, so the cause must be different.

If you open up the Adobe After Effects 24.4 Prefs.txt file in ~/Library/Preferences/Adobe/After Effects/24.4, look for the "["General Section"]" with a line labeled "Shortcut File Location". Before editing that file:

1. What is shown there for you?
2. What if you modify the file name as I have shown below and relaunch After Effects?

Cheers,

- John, After Effects Engineering Team 

Here's the text file here: https://we.tl/t-c3IgaSVFs7

Tried the Migration to Previous Preference but the problem persisted even after trying to save a new preset.

@RobShultz Sync Settings has been removed as of After Effects 24.3. See details here: https://helpx.adobe.com/after-effects/using/sync-settings.html