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Answered

AE CC 2018 ridiculously slow

Forum|Forum|8 years ago
February 12, 2018
71 replies
65363 views

Seriously, what is wrong with AE CC 2018!?

I'm on an absolute beast of a workstation, a HP Z840 with 128 GB RAM, dual Titan X:s and so forth, but I can't even preview a simple text animation!

It takes forever to preview, and playback tops out at about 10 fps... I've got nothing in the timeline but animated text, no other graphics, no video, nothing.

And it's not only the preview that's messed up, the entire interface is laggy, when I move the cursor in the timeline sometimes it takes like a second for it to catch up.

Everything I try to do, import a file, keyframe an object, add an effect to something, and so on, takes forever.

I've done restarts, checked nvidia drivers, purged all memory and disk cache, cleaned database an cache, everything you could ever think of, but it's still painfully slow.

I never had these problems in cc 2017, it ran like a dream.

I'm at a point where it is virtually imposible to work, and it's making me a bit frustrated to say the least.

Don't tell me I have to downgrade to be able to work, that would just be, well, silly.

Why on earth would anybody release a version this unstable?

This topic has been closed for replies.

Correct answer Kevin J. Monahan Jr.

Hi Niklas.Alden,

Please contact support for assistance with this: FAQ: How do I contact Adobe Support?

Let us know any solutions they help you find.

Thanks,
Kevin

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P

positive_customers16B8

Participant

SAME F****** PROBLEM HERE ! Absolute beast worksation and AE lagging as SH** !! Is Adobe will answer one day ??????

Fresh Squeezed Creative

Known Participant

I'll just leave this here...

ColbyFulton

Known Participant

So the renderer isn't using your processors to their full potential? I get the opposite problem on my Mac, After Effects appears to be using more than 100% of the CPU when rendering. Even when I add a horizontal guide to my comp, CPU usage goes to 40% even without anything else going on.

lemouraodeiaadob

Participant

I have to add here to everybody comments - I worked better on after effects back on 2010 than i am working now on 2019. IT IS EXTREMELY SLOW - IMPOSSIBLE TO WORK - THEIR PLAYBACK IS NOT WORKING ANYMORE, EVEN IF I RUN A SIMPLE TEXT.

This is turning my deadlines impossible to deliver, and it is hurting my company´s profiting. We already are looking for nuke or other softwares, since Davinci resolve is ULTRA faster compared to Premiere pro and we are already switching it for editing.

As for VFX, i dont want to use AE anymore. Everytime i have to start it, i have terrible feelings like have a hell of a day.

Adobe has a lame customer support, excess of arrogance is now gonna lose another customer. So sorry to see a huge FX company going down the drain.

M

matteociaociao

Inspiring

i totally agree with you.

it seems that in the last years after effects developers are doing more harm than good.

i also work in a big vfx company and recently i asked to the IT guys to take a look at the problems i have with after effects, they laughed at me, basically this program is a joke in the vfx industry.

but still i think AE could be a great tool even for the high end industry.

What i like about it is that you can do many many things in one software, it would be great for pre production, and as far as i know there is no other software that could replace AE in this regard.

I think adobe should learn from maxon, the way they are developing c4d is almost perfect in my opinion.

at maxon they have something for everyone, the casual user and the high end user! and c4d is stable, really really stable!

Please adobe dont forget about us!

M

mark_mathieson

Participant

I thought the recent update had helped but no. My machine has been upgraded since my last post:

HP Z840

2 x Xeon 8 core 3.2GHz

32Gb RAM

2 x RTX2080Ti

Windows 10

4k monitor

It will not play a 512 x 512 PNG sequence with an mp3 audio track in real time!

In the meantime Cinema 4D (which rendered the PNG sequence) will sample the mp3, adjust a light's intensity based on the audio and draw the viewport at 250fps. Redshift will render it at less than a second a frame but will After Effects play it properly? No.

M

matteociaociao

Inspiring

use ae cs6, no problems with that version

M

mark_mathieson

Participant

Not really a solution, especially when working collaboratively.

J

Jaydude-wb

Inspiring

Did you try to switch fonts? I remember a Project that contained a PostScript font causing amazing slowdown. I switched to the TrueType version, and the slowdown disappeared.

Benoit Lalande

Participant

Update your CUDA and graphics card drivers! That fixed it for me. I also updated my OS but idk if that had an impact.

andi_urra

Known Participant

Didn’t fix it for me, unfortunately. I did install the “creator’s driver” (not the gaming driver), clean install, without the ”NVIDIA experience”. Did you get separate CUDA drivers? They aren’t listed for GTX 1080ti.

andi_urra

Known Participant

I have the same issue: Redraws are extremely slow in the viewport an the timeline. Dragging the time indicator is very laggy, even if - this is ridiculous - the comp exists only of a single NULL object. BTW: Dragging the NULL in the viewport is laggy. Exchange it for a text layer and this drags smoothly. Unfortunately, dragging the time indicator stays laggy.

Intel Xeon E5-1650 v4 @ 3.6 GHz

128 GB RAM

2 x NVIDIA GTX 1080 ti

NVME System Drive

SSD Cache Drive

... and AE runs way slower then on my old machine with CC2015

Interesting findings:

- when dragging a selection marquee within the timeline: the bigger the selection marquee, the slower the redraw of the marquee (big => 1 redraw per second)

- The bigger the screen area that the timeline covers, the slower the updates in the viewport => making the viewport full frame increases performance remarkably but, alas, it is impossible to work then.

- deselecting "show cache indicators" increases performance to some degree

I have a strong feeling that the problem lies within the 2D UI drawing, especially in the timeline. And that the caching plays a part in this. There once was an option (in the current documentation it is still statet, funnily) "cache composition in the background".

Whenever I drag stuff in the viewport I see the rendering bar working (the striped progress bar beneath the viewport). I bet this causes redraw conflicts, too. It would be great if we could disable caching in the background.

Please address this with highest priority. Working in AE has become a real pain by now. I is unbearably slow.

M

matteociaociao

Inspiring

Same problem here:

i7 5820k

gtx 1070 ti

64 gb ram

win 10

Ae 2018

with ae 2018 moving just one shape layer around (in an hd comp) is super slow.

if i use ae cs6 there are no problems everything runs very well.

so what the hell is going on here???? i have to work! instead i have to spend all my time debugging a software i am paying!!!!

why every version of ae becomes less responsive????

Szalam

Community Expert

I've heard some good reports from people that today's update to AE has made previews run better. I don't usually recommend updating in the middle of a project, but if you're experiencing really frustrating issues like this, it sometimes is better to try. Note, if you're using version 15 of AE (AKA CC 2018), you can install today's release alongside it.

andi_urra

Known Participant

Hi Szalam, I just installed the update. On first impression the viewport reacts indeed better. But the timeline issues are exactly the same, i.e. dragging the time indicator and doing selections marquees.

I just checked a project file with a DUIK pupped rigged and animated. Using J,K to jump between keyframes is still very slow. The rendering bar often pops up. Still look like background caching eats up redraw performance.

R

RaZzaDaZz

Participant

My PC isn't super like others here, but good enough. Never had problems untill recently.

Windows 10 Pro

i7-4770 CPU 3.4Ghz

32GB RAM

Gtx 1080

Upgraded to AE CC 2019 16.0.1, but after a week my interface speed and even render speed went down fast. (A previous 30min render in the 16.0.1 build now took 56min!...) I tried things like changing memory/cache space but it didn't help. Also deinstalling plugins or downgrading to 16.0.0 didn't seem to help.

To get a better grasp of the problem:

- Shortkeys work after 1 full second, like using the spacebar to scroll through the timeline

- The viewport updates super slow with simple graphics or footage even in Half or third

- Loading & (auto)saving takes super long

So yeah, the overall program just seems unstable. Very frustrating.

I'm now on AE CC 2018 - 15.0.0 (Build 180) and the difference in speed is immense (luckily). Other people on here seem to have performance issues with AE CC 2018. So I'm holding my breath here and hope it stays stable..

N

nicola_s

Known Participant

I'm having similar slowness issues also in previewing cached frames with NOTHING going on: the spacebar playback drops to 15/20 fps on an HD sized blank comp with a shape in the middle not doing much for 10 seconds.

I have top of the line 2017 iMac 5k with 32 gb of ram.

In any case I found out that the screen resolution is to blame for the frame dropping: I run the interface at the scaled 'more space' resolution on the iMac (which corresponds to 3200x1800), and by simply lowering it to 2560x1440 (or lower!) I get instantly full frame rate, which is small comfort because now everything onscreen is giant and I lose the benefit of screen real estate.

I've gone through this thread and I've noticed a lot of people are (rightly!) running 4k monitors or higher, as a test you can try lowering the resolution and see if that affects your experience, it might not be the solution but a clue to the culprit.

S

sanagustin

Participating Frequently

Long time listener, first-time caller.

I am also experiencing huge performance issues on my 2012 Mac Pro. 32gigs ram. 2x Intel 3.46 GHZ 6 core. I've never run into this issue until recently.

I downgraded to CC 2018 but still having the same performance issues.

I just downloaded CC 2017 so I'll see if that helps.

timegate51

Participating Frequently

For me, once I had this mistake it was impossible to fix it until I format all the system. Not even trying AE 2014.

Good luck

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