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Jana S F
Jana S F
Participant
Apr 6, 2021 7:54 AM UTC
Question

AE crashes when opening file <123145374318592>

Hi all,

 

My AE keeps crashing when opening my latest project. All I get is this log:

 

A copy of your project was saved at: XXXX.

Last log message was: <123145374318592> <DBSync> <5> BEE_ThreadedRenderUpdateQueue::Render_DeserializeFullProject ZANZIBAR-2: old=00000000-0000-0000-0000-000000000000, new=6f3109c3-5136-45b9-aac6-6c265a115024, new-ts=26406
.

Generating crash log, which may take a few minutes.

 

Does anyone know how to fix this? It only happens with this project, none of the others.

 

Thank you

JS

    2 replies

    nishu_kush
    nishu_kush
    Legend
    Apr 6, 2021 10:27 PM UTC

    Hi Jana S F,

     

    Sorry for the crash issue.

    As Mylenium mentioned, we'd need more details on your system specifications to understand the issue properly. If you could share the crash report, that would be a great help. In the meantime, instead of opening the project, try importing it into a new one and see if it brings any change. If it doesn't, try the solution mentioned in the following Community thread: https://community.adobe.com/t5/after-effects/how-can-i-resolve-after-effects-crash-error-dbsync-bee-threadedrenderupdatequeue/m-p/11919709#M166238 

    Looking forward to your response.

     

    Thanks,

    Nishu

     

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    Mylenium
    Mylenium
    Legend
    Apr 6, 2021 8:53 AM UTC

    Without any specific info about the project or your computer nobody can tell you much. Zanzibar errors are either audio issues or cache-related, so at the very least start by flushing all AE caches before opening the project and check your audio settings.

     

    Mylenium

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