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Juerg5CF2
Juerg5CF2
Known Participant
October 26, 2023
Question

After Effect freezes when working with Cinema 4d

  • October 26, 2023
  • 5 replies
  • 784 views

Creating any Cinema 4d lite project out of Premiere Pro and After Effects via dynamic link freezes AE when trying to close it, as I outlined in this thread.

 

Even when using AE and C4D only, AE freezes upon closing. In both cases, I can always close the AE project window, but AE freezes when trying to close the AE program window. I have to shut AE down via task manager.

 

It all worked flawlessly until PP/AE V23 and Cinema 4d lite R25. Since the AE update that included Cinema 4d 2023.1.1, AE freezes upon closing.

 

I am desperately trying to find a solution as I need this for my professional work. Adobe already tried twice to help via remote support but could not find the cause of this problem. Maxxon thinks it is an Adobe but and does not want to help.

 

Therefore, I am hoping someone from this community has a brilliant idea.

 

What I tried so far:

Multiple new installations of all programs, including removal of old versions and not migrating old settings.

Delete AE cache.

Uninstall plugins (none have been installed by the time the problem started).

Tried different recommended studio drivers for the graphic card, including the latest one.

Disable GPU acceleration in AE.

Remove the “&” from drive names.

Plus the standard routines Adobe support does when trying to remotely fix such issues.

 

Any help is greatly appreciated!

 

System info:

Windows 11, Version 10.0.22621 Build 22621

AMD Ryzen 9 5900X Processor

MSI GeForce RTX 3090 VENTUS

HyperX Fury 4 x 32 GB 3600 MHz DDR4-Ram

    This topic has been closed for replies.

    5 replies

    nishu_kush
    nishu_kush
    Legend
    April 19, 2024

    Are you still having the issue? Let us know.

    I am moving this thread from Bugs to Discussions for now.

     

    Thanks,

    Nishu

    Juerg5CF2
    Juerg5CF2Author
    Known Participant
    May 30, 2024

    I reported this but 1.5 years ago and wasted too many days on this issue. Today, I gave it one last try.

     

    Adobe did fix the original problem but induced new ones by doing so.

     

    AE stops freezing upon closing, that is a good thing.

    The annoying C4D quick start window error disappeared upon opening, hurray.

     

    But once I close the PP project and open it a second time, the linked comp shows me a color bar page instead of the original clip. The C4D animation is visible on top of the color bars.

    Upon opening AE and rendering the comp, the original clip appears again in PP.

     

    Again, this is annoying and does not build up trust in your software/workflow.

     

    Please let me know if you have a quick fix for that. But I definitely will not test for days again.

     

    Cheers

    Juerg

    Juerg5CF2
    Juerg5CF2Author
    Known Participant
    November 20, 2023

    Hi Brian

    Here is something else that might help you guys to track down the problem:

    When I do a clean new Adobe PP, AE and C4D install, it works exactly ONE TIME as advertised (Open PP, create a dynamic linked AE Project, create a new C4D project, create an object in there, safe all 3 and then close in reverse order).

    But after the second time I open PP, AE and C4D, AE freezes upon closing.

     

    Additionally, I tried a clean new Windows 11 install on my editing PC, since about 3 Adobe Technicians tried to get this to work via remote and changed a lot of things. Also, I wanted to get rid of the clutter of earlier versions. This did not help at all, still the same problem.

     

    I tested this on two machines, my AMD Ryzen based editing PC and on an Intel based laptop. Both machines show exactly the same behaviour, works like a charm the first time and then AE freezes the second time.

     

    This did work before 23.0 and with the older C4D lite, please get it to work again, there are many people out there depending on it and some did already jumped ship to Davinci/Blender, which cannot be in your interest.

     

    Thanks for your help.

      Juerg5CF2
      Juerg5CF2Author
      Known Participant
      November 13, 2023

      Hi Brian

      Did you have any success in solving this?
      Thanks for an update, I am desperately waiting for a solution.

        Juerg5CF2
        Juerg5CF2Author
        Known Participant
        October 26, 2023

        Hi Brian

         

        Thanks for reaching out.

         

        Correct, there is no data loss or crash while working, just the link of the AE comp in PP is broken.

        I can still open AE afterwords and open/work on the C4D file. But the AE comp link in PP is broken for good after having closed AE via task manager.

         

        Trying to re-link the AE comp in PP fails too. I can select the AE comp, but after that it just shows the progress bar trying to load forever with no success.

        B
        Community Manager
        Brian C CarterCommunity Manager
        Community Manager
        October 26, 2023

        Hello there!

        We're currently investigating and believe we may have tracked down the cause. Just to be clear, while you do have to use Task Manager to end After Effects there is no data loss or crash while working, correct?

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