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Answered

After Effects 2015 won't preview in real time after El Capitan update.

Forum|Forum|10 years ago
October 13, 2015
58 replies
118879 views

Hello,

Has anyone experienced the following issue and found a solution for it?

Right after Update to El Capitan 10.11 the After Effects 2015 stopped ram previewing in real time.

No matter what i do it won’t work.

I have a latest MAC Pro 2.7 GHz 12-Core with 64GB ram.

The AE 2014 still works though.

This topic has been closed for replies.

Correct answer Roei Tzoref

Everybody who is having this issue please install the latest update: After Effects CC (November 2017) Bug-Fix Update Is Now Available that is supposed to finally close this thread for good! please report if this issue has been resolved.

if you can't see the update yet, wait a while until you see it. try relaunching Creative Cloud app by typing Ctrl+Alt+R. I see it.

this update is 14.0.1 and is a bug fix for many disturbing issues especially for Mac users. it does not fix all the bugs that are new with this release - look here for bug#2 and #3 that are still not fixed (bug #1 is fixed I believe): Known issues in After Effects CC 2017 and hopefully a bug fix for those will come pretty soon.

B

Bowserstein

Participant

Hey Adobe! Any update on this issue yet? This makes After Effects extremely hard to use in many cases. I'm trying to ram preview and scrub through some animation to work on finessing some tracking, but this issue makes doing this kind of work impossible. This is frustrating beyond belief considering how much we all pay for this software and how basic a function this is to the program. Is there any word on how soon this issue will be addressed?

Roei Tzoref

Legend

Is there any word on how soon this issue will be addressed?

this issue has been officially resolved in 14.0.1, but if you are still having problems please submit a detailed bug report so they can sort it out. Feature Request/Bug Report Form they check every one.

S

StephaneA_AfterEffects

Known Participant

It is not fixed with Windows 10 at least. The fps ram preview playback is still inconsistant.

The very same project plays perflectly smooth on AE 2014 whereas on AE CC 2018 (15.0.0 build 180) there is always random fps drop down.

This bug is there since CC 2015 guys ! Come on !

M

mirzakadic

Participating Frequently

I installed bug fix yesterday and thought "Finally, it's good now". Working now, same problem, no realtime playback (old issue on CC 2015 and CC 2017)

Mac OS Sierra, Mac Pro, 2 x 2.4 GHz 6-Core Intel Xeon, 64 GB Ram

It's becaming really frustrating, we're trying to do some work here and all we want is stable and realtimeplayback working piece of software, are we asking too much?

Y

y a p p

Participating Frequently

Sign out of creative cloud, sign back in, install the new updates. It worked for me. No problems with playback anymore. I'm on Mac running latest Sierra OS

M

mirzakadic

Participating Frequently

I installed updates yesterday, I wrote that in my previous post.

jackthegiantkiller

Inspiring

This update has so far made this the first working version of AE I've had since 2014. Thank you. Finally.

Szalam

Community Expert

jackthegiantslayer wrote:
This update has so far made this the first working version of AE I've had since 2014. Thank you. Finally.

I'm so glad it seems to have fixed this for everyone! It hurt my heart that some people with the lovely new iMacs were stuck using old versions of AE. I'm sure the AE team is glad to finally have it solved too!

jackthegiantkiller

Inspiring

Now that most of us can breathe a sigh of relief after this two year nightmare, perhaps we focus on fixing annoying things Adobe did along the way, like removing the scroll bar from the array of project tabs above the timeline?

freekorps

Participant

Still not fixed over a year later. Whats the hold up Adobe. I didn't move from FCP for this!

Szalam

Community Expert

freekorps wrote:
Still not fixed over a year later. Whats the hold up Adobe. I didn't move from FCP for this!

I'm sure this bug is one of their top priorities. I'm guessing the hold up is that it's not a trivial issue to fix. There have been some different workarounds that didn't help everybody, so it's something fundamentally askew and I'm sure they're tracking it down as fast as they can. Hopefully a fix comes soon!

E

Estebee

Inspiring

I got another marketing flyer today from Adobe. Apparently...

"Performance improvements in the latest release of Adobe After Effects CC speed up your workflow,"

To be fair they are totally with the zeitgeist: Adobe, an app developer for the post-truth era.

Adobe core workflow bugs like this were an old joke over a year ago. My most successful strategy, and I strongly advise this:

***DO NOT EVER UPDATE YOUR ADOBE PRODUCTS UNLESS SOMETHING IS SO BROKEN YOU CAN NO LONGER DO YOUR JOB. FIRST, TRY A WORKAROUND. CHECK THE FORUMS (ADOBE WON'T EVEN TELL YOU ABOUT KNOWN BUGS - YOU HAVE TO FINDN OUT THE HARD WAY). AND IF ALL ELSE FAILS, THEN GRAB A MORE RECENT VERSION BUT DON'T DELETE YOUR OLD ONE. DO THE JOB YOU NEED TO DO, THEN GO BACK TO YOUR OLD VERSION AGAIN.****

M

martopiav35451750

Participant

Just updated to CC 2017 and this problem still exists.

VoodooBownz

Participating Frequently

CC 2017 here too. Still have the bug. HOW after all this time... hasn't this been fixed yet?

Incredibly disappointing.

M

martopiav35451750

Participant

Still having this issue on OS X 10.11.6 and AE 13.8.1. RAM previews will play in real time about half of the time. Only if I dock a panel underneath my timeline. Someone suggested this as a workaround for now. Only works about half the time. Anyone else still having this issue?

Szalam

Community Expert

martopiav35451750 wrote:
Still having this issue on OS X 10.11.6 and AE 13.8.1. RAM previews will play in real time about half of the time. Only if I dock a panel underneath my timeline. Someone suggested this as a workaround for now. Only works about half the time. Anyone else still having this issue?

I would be willing to bet a beer that you're working on a 4K or 5K screen. Am I right?

M

martopiav35451750

Participant

Actually no, I'm using one of the 2k iMacs.

And yes, I have the same result as you Roei with the Hardware Acceleration check box.

rickrickrickrick

Participating Frequently

also problems with the playback here....

the ''whats new'' page said, like always, ''new improvements and bug fixes'' , faster playback, gpu, blabla.

so i did.. but it's only worse.. getting really tired of these ''updates''..

i used to have a version which worked just fine.

Szalam

Community Expert

rickrickrickrick wrote:
also problems with the playback here....
the ''whats new'' page said, like always, ''new improvements and bug fixes'' , faster playback, gpu, blabla.
so i did.. but it's only worse.. getting really tired of these ''updates''..
i used to have a version which worked just fine.

What version of AE are you running, rickrickrickrick? Is it 13.8.0.144?

Do you have the Cache Before Playback option checked for the keystroke you're using to initiate your preview?

What happens if you make your timeline panel really small (especially vertically so that it's really short top to bottom)?

What happens if you dock another panel (like the Libraries panel) underneath your timeline?

What happens if you hide the timeline panel (you could press ` to make your composition panel full screen during preview)?

chillyche

Inspiring

At the office we're on AE 13.8.0.144, on OSX 10.9.5.

Preview is worthless. Whether I'm skipping frames, checking the cache before playback option, selecting short work areas or entire comps. It simply never plays back at the appropriate framerate. And since it speeds up and slows down, it's really quite impossible to tell if the rhythm of the animation is working. It's actually something of a workflow breaker. I have to render out segments, plop them into an NLE, play them back, then go back into AE to make tweaks, rinse and repeat.

I don't understand why it can't just use some of those 26GB of RAM to buffer something and then play back. I don't care about its ability to playback uncached at all. I mean, well, it'd be nice if it could, but, I've never been able to do that in the past, so it's never been a part of my workflow. The work flow is, make something cool, (RAM) Preview it, does it look good, yes, render it, send it to the NLE, wipe my hands of it. If I can't check to see if what I'm making works, it renders (pun) the software broken.

I've tried minimizing my timeline, shrinking it, etc, etc. It has zero effect.

Can we get some sort of clarity on whether the old functionality can be restored until somebody figures out how to make it work with the new system, or, barring that, how long it will be before we can use this software effectively again.

W

wildstar2000

Participant

Try using the program on one display. My preview does not work on two monitors. I think it has to do with the AMD card and the lack of GPU support for that card. I'm using a newer Mac Pro circular model. changing the folders was also a great tip... that also helped.

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AMAXAuthor

Known Participant

Well yeah, it works on one display, but that kind of defeats the purpose. I can't fit everything on one display. Using one display is very frustrating and time consuming.

Merlin Pardo

Participating Frequently

I have a hard time believing those promises...

Coming to CC Video & Audio: Performance Improvements in After Effects | Adobe Creative Cloud - YouTube

Merlin Pardo

Participating Frequently

And great to know that after nearly 6 month since the beginning of this thread Adobe finally came with a partial solution of this particular problem.
It's really incredible that it took them so long to address this crucial problem for a company that has never been as profitable...

A

AMAXAuthor

Known Participant

hahahaha! <---- this is not a real laugh, it's more like the kind of laugh before u tear all the hair out and bang your head against the dask... and probably get locked away in psychiatric clinic.

Just as soon as everything seem to be working with the helpful tip of adding a render queue under the timeline.... I have updated the after effects... AND IT BROKE AGAIN!!! WTF!!!??? really?

Is adobe just f*cking with me??? anyone had this issue after recent update, out it's just me?

UPDATES SUPPOSE TO FIX THINGS, NOT BREAK THEM!!!

D

DuncanDoughnutz

Participating Frequently

This is exactly why I'm afraid to update and haven't yet. Its sad that we have to be cautious with every update these days. Like you said, they are supposed to fix things but updates only seem to break things these days.

What exactly is broken after the update? Can you give specifics?

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