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Participant
August 29, 2021
Question

after effects 2018 not opening

  • August 29, 2021
  • 2 replies
  • 136 views

I tried restarting my computer last night as it was just not working but now I am getting this error, what do I do?

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2 replies

nishu_kush
Legend
August 30, 2021

Hi defaulto43kd770aewq,

 

Sorry for your issue.

As mentioned by the expert, please share your system specifications (CPU, GPU, RAM, OS). Also, please check if it generates any crash report: https://community.adobe.com/t5/after-effects/faq-how-to-find-after-effects-crash-logs-on-your-computer/td-p/10333124?page=1 

You could try changing the permission as mentioned in the following article: https://helpx.adobe.com/in/x-productkb/multi/preferences-folder-read-only-error.html 

Let us know how it goes.

 

Thanks,

Nishu

Community Expert
August 29, 2021

Please give us system specifications and operating system.