After effects 2020 (17.5.1) keeps crashing a few seconds after startup

Forum|Forum|5 years ago
December 16, 2020
1 reply
1801 views

My after effects keeps crashing a few seconds/mins after opening it and it doesn't have a crash report. I have tried reinstalling it multiple times and it still refuses to stop crashing. I have a Radeon RX 5500 XT GPU with an AMD Ryzen 5 2600X Six-Core Processor and 32g of ram. I tried using After effects (Beta) and it Does the same thing except it says "Press OK after Attaching the Debugger".I don't know what to do please help.

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nishu_kush

Community Manager

Hi Schizee,

Sorry for your issue.

Would you mind checking if After Effects is generating any crash logs? Here's how: https://community.adobe.com/t5/after-effects/faq-how-to-find-after-effects-crash-logs-on-your-computer/td-p/10333124?page=1

Is it crashing with a specific project or it just crashes even if there's no project open? Also, please check if there are any Windows updates available.

Looking forward to your response.

Thanks,

Nishu

S

SchizeeAuthor

Participant

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nishu_kush

Community Manager

Thanks for sharing the crash log. I see it's from the Beta version. Would you mind sharing the one generated by the officially released version? I'll try to get that translated. In the meantime, you can try resetting the preferences of After Effects and see if that brings any change: https://community.adobe.com/t5/after-effects/faq-how-to-reset-trash-preferences-in-after-effects/td-p/10634342?page=1

Thanks,

Nishu

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