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After Effects 2020 play preview problem

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Hi, I just updated to Ae CC 2020 from the 2019 version and now there is a problem when I try to preview my work.

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gupta shivangiCorrect answer

Legend

Hi all,

Thanks for your patience. Adobe After Effects has released a patch update which provide a fix for the duplicate preview issues. For more information, please check https://helpx.adobe.com/after-effects/kb/fixed-issues.html

Let us know if you have any other questions.

Thanks,

Shivangi

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EstebanGuerrero

Participant

Same problem!

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E

EstebanGuerrero

Participant

MacBook Pro (15-inch, Mid 2012)

2,3 GHz Quad-Core Intel Core i7

16 GB 1600 MHz DDR3

1TB SSD

NVIDIA GeForce GT 650M 512 MB

Intel HD Graphics 4000 1536 MB

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Valentina323648996bp1

Participant

Hi. were you able to solve the problem? I remain attentive, thanks in advance I have the same computer as yours

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dennisw87129163

Participant

EDIT: Please delete

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Roland Kahlenberg

Legend

This is an Adobe After Effects issue. You have provided details and a screen grab of Adobe PremierePro.

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Very Advanced After Effects Training | Adaptive & Responsive Toolkits | Intelligent Design Assets (IDAs) | MoGraph Design System DEV

AlainWilliam

Inspiring

I'm having the same issue. I've tried everything, but no luck so far. I just set the previous version to download before I left for work this morning so I'm really hoping that fixes it. It's extremely frustrating because it makes it virtually impossible to do anything properly.

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AlainWilliam

Inspiring

Update: I reverted to the previous version and it works totally fine again, in case anyone else is having this issue still.

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Roland Kahlenberg

Legend

A few users have recently reported solving GPU issues by enabling the Ruler in the Composition Panel. Can you take a look to see if this resolves your issue?

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Very Advanced After Effects Training | Adaptive & Responsive Toolkits | Intelligent Design Assets (IDAs) | MoGraph Design System DEV

Vesper007

Participant

Hi Everybody,

I have same issue with AE 2020. ?

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sequence W4

Known Participant

Same problem here... so very difficult to do proper work on this version.

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sequence W4

Known Participant

same error when using roto brush...

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paulgoodsin1

Participant

Also, with GPU turned on, it seems to work OK in fast preview mode but when final preview mode is on, it studders during playback. Turn off GPU acceleration and seems to be ok.

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paulgoodsin1

Participant

Same issue. I turned of GPU acceleration and seems ok. But never had a problem before update.

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seanmannion

Participant

Also having this issue and tried the suggestion in the comments but it didn't help. I also have this warning on the screen on the composition window. Not sure if it's related: "Display Acceleration Disabled"

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