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Question

After Effects 2023 & 2022 constantly crashing, Yes I have updated graphics drivers

Forum|Forum|2 years ago
June 1, 2023
18 replies
914 views

After Effects 2023 & 2022 are constantly crashing, Yes I have updated graphics drivers.

The has been an awful experience.

Firstly they would not install via the CC app.

Then they would not startup without crashing.

So I updated graphics card (RTX4080) to latest studio drivers (535.98)

I managed to work for 30min, then the app crashed (2023 latest), and now I can't start either 2023 or 2023.

All the crash logs state this with slight variations:

Crashed thread: 27 [9012] THREAD_PRIORITY_NORMAL

Exception Code: EXCEPTION_ACCESS_VIOLATION
Exception Parameters: Access violation writing location 0x0000006669a00f48
Exception Message: 3221225477 The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

I tried attaching the .crash files but guess what, even that doesn't work.
garbage

Crash

This topic has been closed for replies.

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Joseph348323792p57

Participant

I'm new to After Effects but not new to the subpar performance of adobe's software. Going through my first After effects tutorial and just experienced my first crash. Upon relaunch, the program stated that the crash may be due to the Transform effect. Whatever. It looks like I can expect more temperamental conduct from yet another adobe application.

nishu_kush

Community Manager

Are you still having the issue? Let us know.

I am moving this thread from Bugs to Discussions for now.

Thanks,

Nishu

J

jenkmeister17177426

Jenkmeister

Got them, thank you.

It appears all the crashes are occuring due to something called Trend Micro UMH Monitor Engine, which I think might be something to do with Ransomeware protection. If you have any control to disable that, do that and see if that helps with AE being more stable for you.

I also see both WACOM tablet and NVIDIA driver potential issues in the crashes. I believe you are up to date on the NVIDIA piece, but you might try disconnecting your Tablet if the Trend Micro software doesn't solve the problem.

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Dylan30229543ngcgAuthor

Participating Frequently

sent

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jenkmeister17177426

Jenkmeister

That's strange about the file type into Creative Cloud. I have every sort of file extension I can imagine in mine. Anyway, go ahead and email it to mfrbeta@adobe.com - Strange I know, but I can't give out my personal email address on the forums, but this will get to me.

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Dylan30229543ngcgAuthor

Participating Frequently

Can I email you directly ? I have a 300kb .zip . I could easily attach

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Dylan30229543ngcgAuthor

Participating Frequently

Tried to upload in my Library, again, filetype not supported

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Dylan30229543ngcgAuthor

Participating Frequently

Tried uploading to Creative cloud and I can't upload .zip "Upload a PSD,AI or XD file to try again"

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jenkmeister17177426

Jenkmeister

Sorry about the issues. I'm discussing with the forums team how to make this easier. In the meantime can you place the file on your creative cloud storage or dropbox or onedrive or somewhere that it can be shared and I can download it?

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Dylan30229543ngcgAuthor

Participating Frequently

Tried renaming to .txt and you don't support that either

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Dylan30229543ngcgAuthor

Participating Frequently

Tried to paste into a message to you and message can't exceed 60,000 characters.
This forum is really really bad for support