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stefanf32830188
Participant
May 17, 2023
Question

After Effects 23.4 crashes continuously..

  • May 17, 2023
  • 25 replies
  • 6936 views

Updated to After Effects 23.4 now crashes continuously. After launching AE and start working on a project for work it crashed within 5min and when trying to reopen I receive a message prompt:

"We detected a crash in your last session. Crashs can potentially be causes by faulty plugins or corrupt preferecnes. We recommend starting a Safe Mode session in ordfer to diagnose the problem. During Safe Mode session default prefeances are used and 3rd party effect plugins can be disabled."

 

I tried the following:

  • Putting it in Safe Mode - Crashed in 5min
  • Reset Preferances - Crashes in 5min
  • Managed Plugins disabled all plugins - Crashed in 5min
  • Uninstalled Plugins and Restared computer - Still crashed in 5min
  • Uninstalled AE and Reinstalled - Still crashed...
  • Downgraded to previous update - still crashed.

 

Any idea on what to do?

    25 replies

    Show previous replies
    J
    Community Manager
    jenkmeister17177426Community Manager
    Jenkmeister
    May 26, 2023

    @mcnesta Your crash log appears to be NVIDIA drivers crashing. Are you able to upgrade to a newer driver to see if that resolves your issue?

    M
    mcnesta
    Participating Frequently
    May 26, 2023

    For me, it's a Wacom Intuos S (CTL-4100K-S) with driver 6.4.0-10

    D
    default10p7g5zsni1z
    Participating Frequently
    May 26, 2023

    Yes I have a Wacom tablet (intuous pro L pth-860). Crashes happened on driver version 6.4.1-3 

    M
    mcnesta
    Participating Frequently
    May 26, 2023

    In my case, I do work with a wacom tablet.
    Logging in enabled.
    Here is the last crash files I found Link 

    J
    Community Manager
    jenkmeister17177426Community Manager
    Jenkmeister
    May 25, 2023

    Do you have a Wacom tablet installed on your machine? The crash is pointing at a Wacom driver causing AE to crash.

    D
    default10p7g5zsni1z
    Participating Frequently
    May 25, 2023

    I checked NeverAsk is set to 0

     

    I enabled logging, but also found some log files from when the crash happened (reveal logs): Link

    J
    Community Manager
    jenkmeister17177426Community Manager
    Jenkmeister
    May 25, 2023

    The crash dialogs not showing up is also somewhat confusing. If you're on Windows, could you go into the Registry (RegEdit.exe) and find the path shown in the image and make sure NeverAsk is set to 0. Just want to make sure that the crash reporter hasn't been turned off which would stop AE from sending the crash details in.

     

     
     

     

    J
    Community Manager
    jenkmeister17177426Community Manager
    Jenkmeister
    May 25, 2023

    Can you enable Logging from the Help Menu (Help -> Enable Logging), restart AE, and then once the crash happens, restart AE, go to Help -> Reveal Log Files, then find the After Effects Log.txt and post it back here. Perhaps that will help us figure out what is going on. 

    D
    default10p7g5zsni1z
    Participating Frequently
    May 25, 2023

    Same here with v 23.4. Clearing caches does not fix it and safe mode is useless. It crashes after a few minutes once I open the file. Sometimes it lets me work for 30 minutes or more but then crashes. I do not have any third-party plugins. I get the same message after trying to open AE again. No option for crash report.

     

    My specs: AMD Ryzen 9 3950X 16-Core Processor , 32GB RAM, NVIDIA Geforce RTX 3070. 

    Curious what the issue could be !

      M
      mcnesta
      Participating Frequently
      May 24, 2023

      Same here..
      It freezes for a minute and then crashes.
      I have the same message than Stefanf and I don't have a crash report dialog.

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