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stefanf32830188
Participant
May 17, 2023
Question

After Effects 23.4 crashes continuously..

  • May 17, 2023
  • 25 replies
  • 6962 views

Updated to After Effects 23.4 now crashes continuously. After launching AE and start working on a project for work it crashed within 5min and when trying to reopen I receive a message prompt:

"We detected a crash in your last session. Crashs can potentially be causes by faulty plugins or corrupt preferecnes. We recommend starting a Safe Mode session in ordfer to diagnose the problem. During Safe Mode session default prefeances are used and 3rd party effect plugins can be disabled."

 

I tried the following:

  • Putting it in Safe Mode - Crashed in 5min
  • Reset Preferances - Crashes in 5min
  • Managed Plugins disabled all plugins - Crashed in 5min
  • Uninstalled Plugins and Restared computer - Still crashed in 5min
  • Uninstalled AE and Reinstalled - Still crashed...
  • Downgraded to previous update - still crashed.

 

Any idea on what to do?

    25 replies

    Show previous replies
    J
    Community Manager
    jenkmeister17177426Community Manager
    May 23, 2023

    @goody bags Can you describe more of what your export looks like? What format are you exporting to? Is it to a local disk or a network drive? Does AE start exporting and crash or does it actually just hang and stop responding? I'm not sure it's the "same" issue as the original user as theirs is more about something happening after a certain time, not specifically during export. 

    G
    goody bags
    Participant
    May 23, 2023

    I'm having the same issue on export. How do we find the crash report? I sent the log in but I dont know who to contact about it

    J
    Community Manager
    jenkmeister17177426Community Manager
    May 18, 2023
    Interesting, that’s definitely not expected. You said above that downgrading to an older version is also now crashing?

    Are you on Mac or Windows? GPU driver version?
    S
    stefanf32830188Author
    Participant
    May 17, 2023

    Does not provide me with the option to send any comment or a crash report. I alwasy get that plugin prompt. 

    J
    Community Manager
    jenkmeister17177426Community Manager
    May 17, 2023

    When you crash, are you getting a crash report dialog and are you sending that in? Is it connected to the email you use on these forums? I'm hoping I can look up the crash to let you know what's going on.

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