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kacper_4290
Participant
August 24, 2025
Answered

After Effects crashes when scanning folders

  • August 24, 2025
  • 3 replies
  • 980 views

For whatever reason, whenever I launch After Effects now, the app freezes when scanning folders and immediately crashes. No error message shows up.
I tried basically everything.

  • Starting in safe mode, disabling third party plug-ins (didn't have any to begin with), resetting preferences.
  • Uninstalling, re-installing, manually deleting all files relating to After Effects and then installing it again.
  • It always crashes at the splash screen when it's scanning folders. The folder it crashes at changed every time.

I went into Windows settings and gave high-performance to After Effects but that didn't work either.
It was literally working fine less than 4 days ago and I finished a project on it. Now it does this and I'm truly stumped on how to fix it.

Correct answer Gugma

Apparently you need to delete the file microsoft.ai.machinelearning.dll. It is located in: C:\Program Files\Common Files\Adobe\Plug-Ins\CC\File Formats

 

I had the same problem and this solved the issue for me. I got it from this conversation

https://community.adobe.com/t5/after-effects-bugs/after-effects-25-4-won-t-start-it-crashes-on-the-splash-screen-but-there-is-a-solution/idi-p/15462516

3 replies

ToolfarmJP
Community Expert
ToolfarmJPCommunity Expert
Community Expert
September 4, 2025

Have you also checked the graphic card settings? Do you use the latest driver?

 

nishu_kush
Community Manager
nishu_kushCommunity Manager
Community Manager
September 3, 2025

Thanks for the suggestion, Gugma.

Moving this thread from Bugs to Discussions for troubleshooting.


Thanks,
Nishu

G
GugmaCorrect answer
Participant
August 27, 2025

Apparently you need to delete the file microsoft.ai.machinelearning.dll. It is located in: C:\Program Files\Common Files\Adobe\Plug-Ins\CC\File Formats

 

I had the same problem and this solved the issue for me. I got it from this conversation

https://community.adobe.com/t5/after-effects-bugs/after-effects-25-4-won-t-start-it-crashes-on-the-splash-screen-but-there-is-a-solution/idi-p/15462516

    M
    Mayyar31373577s1cm
    Participant
    September 4, 2025

    Thank you so much, you saved my day!

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