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jishnuvv
Participant
August 4, 2020
Question

After Effects crashes while opening a specific project

  • August 4, 2020
  • 2 replies
  • 492 views

I was working a project and half way thorugh the work AE crashed. While trying to open the project it kept crashing and its the same like that since an hr. Here is the error message .

 

The issue consist while importing the same project. I have tried clearing cache and reset the preference. 

This topic has been closed for replies.

2 replies

Ariel_Brener
Ariel_Brener
Participating Frequently
October 5, 2020

Same here. only when I open the same Project in CC 2019 it works again

No solution yet

ToolfarmJP
Community Expert
ToolfarmJPCommunity Expert
Community Expert
August 5, 2020

I would guess the cause is related to the fonts used in the project. Does the project file depend upon the third-party specific fonts?

J
jishnuvvAuthor
Participant
August 5, 2020

Maybe. there was one font that was missing. but since i dont use that composition, i didnt replaced it. 

nishu_kush
Community Manager
nishu_kushCommunity Manager
Community Manager
August 6, 2020

Hi jishnuvv,

 

Sorry for your issue.

Please check if it's generating any crash logs: https://community.adobe.com/t5/after-effects/faq-how-to-find-after-effects-crash-logs-on-your-computer/td-p/10333124?page=1

If possible, share a download link to your project file so that we can test it at our end.

 

Thanks,

Nishu

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