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Greg32454980oq9f
Participant
September 22, 2023
Answered

After Effects crashing on startup

  • September 22, 2023
  • 5 replies
  • 1653 views

My computer specs exceed recommeded for AE:

ANy Ideas what this is caused by? Web View2 is installed. It is only AFter Effects that will not launch.

I am getting this error when AE launches from the logs.:

 

 

[2023-09-22_13-32-52][6388][Warn] [general] We are going to deprecate hostInfo access soon. Please use HostInfoController instead.
[2023-09-22_13-32-52][6388][Warn] [general] We are going to deprecate hostInfo access soon. Please use HostInfoController instead.
[2023-09-22_13-32-52][6388][Warn] [general] We are going to deprecate hostInfo access soon. Please use HostInfoController instead.
[2023-09-22_13-32-52][6388][Info] [general] UXP will use the WebView2 runtime in the system as no WebView2 runtime path is provided by the host.
[2023-09-22_13-32-53][6388][Error] [general] The Host version is lower than what plugin: com.adobe.ccx.start is compatible with

    Correct answer Rob_123

    I solved the problem for my case, it's a question of windows permissions, if you try to open AE as administrator it works.

    5 replies

    A
    AngusBrown39
    Participant
    September 27, 2023

    I am having the same issue - all other Adobe programs run fine. Interested in finding a solution to this ASAP. 

     

    Opening saved files from older versions of AE (22.0) seems to work? Strange

    R
    Rob_123Correct answer
    Participant
    September 29, 2023

    I solved the problem for my case, it's a question of windows permissions, if you try to open AE as administrator it works.

      R
      Rob_123
      Participant
      September 23, 2023

      I also have the same problem, if you try to open After effects on the icon it shows the error but if you open a saved project it works correctly.
      I tried the safe mode, deactivating all the plug-ins and uninstalling and installing even older versions but the problem reoccurs every time when opening the new project. Photoshop, premiere pro, lightroom, bridge, work fine.

        L
        Luno91
        Participant
        September 23, 2023

        Lol, you are right. I tryed to open an existing file and it works... 😄

        nishu_kush
        nishu_kush
        Legend
        September 22, 2023

        Hi Greg32454980oq9f,

         

        Sorry to hear about the crash.

        Do you get the reporter when it crashes? What's the version of After Effects and your OS? Can you try running After Effects in Safe Mode?

        Let us know how it goes.

         

        Thanks,

        Nishu

        L
        Luno91
        Participant
        September 23, 2023

        I have the exact same issue. Installed Photoshop and it worked perfectly fine. And as far as I know Photoshop is using Webview too. Repaired it, reinstalled After Effects, tried to start it in Safe Mode. Nothing worked so far.

         

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        September 22, 2023

        in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

        p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



        <"moved from using the community">
        Ged_Traynor
        Community Expert
        Ged_TraynorCommunity Expert
        Community Expert
        September 22, 2023

        @Greg32454980oq9f try reporting your issue on the After Effects forum

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