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Inferno12
Inferno12
Participant
April 5, 2021
Question

After Effects crashing on video import

  • April 5, 2021
  • 2 replies
  • 10064 views

Not sure what's happened, but every time I import any video file, After Effects crashes. Noteably MP4's. Not sure what I did wrong to cause this, can I please get help?

This topic has been closed for replies.

2 replies

nishu_kush
Community Manager
nishu_kushCommunity Manager
Community Manager
April 6, 2021

Hi Inferno12,

 

Sorry for your issue.

Do you get any crash report when it crashes? What's the exact version of After Effects you're using? Also, does it happens while importing a particular MP4 or any MP4 that you try to import?

Let us know, we're here to help.

 

Thanks,

Nishu

    Inferno12
    Inferno12Author
    Participant
    April 9, 2021

    Hi, so sorry for the late reply!

     

    1) Nope. It just crashes immediately with no report.

     

    2) I'm using After Effects 18.0.1

     

    3) Any mp4. Its strange, as anything else works completely fine.

      nishu_kush
      Community Manager
      nishu_kushCommunity Manager
      Community Manager
      April 9, 2021

      Thanks for sharing the details. The following troubleshooting is the resolution for a different issue related to MP4 import. I think it's worth a try:

      1. Go to After Effects Preferences > Import and uncheck Enable hardware accelerated decoding.
      2. Go to After Effects Preferences > Media & Disk Cache and click on Empty Disk Cache and Clean Database & Disk Cache.
      3. Restart After Effects and import the MP4.

      Let us know if it helps.

       

      Thanks,

      Nishu

        ToolfarmJP
        Community Expert
        ToolfarmJPCommunity Expert
        Community Expert
        April 6, 2021

        Can you play it by VLC media player? This would be another solution. You load and convert it to something else by VLC player and then try to import it to After Effects.

          Inferno12
          Inferno12Author
          Participant
          April 9, 2021

          Hi, sorry for the late reply! Im doing that now.

          Inferno12
          Inferno12Author
          Participant
          April 9, 2021

          Even doing that, it still crashes. So weird!

           

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