After Effects error "Photoshop Library operation failed"

Forum|Forum|5 years ago
February 12, 2021
6 replies
27022 views

Hi, I recently began working on my home computer (A Windows PC) and have been using files I formerly worked on in the office (on a Mac). When openning AE files with Photoshop documents embedded in them, I'm getting the error "Photoshop Library operation failed" once for each layer in the file, and then all fail to load, and connot be relinked.

I have no idea what's going on, as the files open perfectly fine on the Mac at my office and I believe both machines are running the same versions. Google hasn't been helpful, and I don't know what else to try.

I have tried: alloting more space for both disk chache and memory, reinstalling after effetcs, and installing and older version of AE (17.5.1), all to no avail.

Help?

Error or problem

Correct answer coolguy2020

Hey, in my case it turned out it was a corrupted .tif file. I managed to find the particular frame in the animation which was corrupted (by slowly extending the preview range until the playback got crashed, when you just scrubb it with playhead it won't work) and replaced it with a good file.

U

Ueslei_Gabriel7022

Participant

VOCE É UM DEUS CARA! EU TE AMO MUITO

Voces me salavaram MUITO!

L

Loco After

Participant

During 2 weeks I’ve been having the same issue with after effects and photoshop files from a specific area at work. I searched for info about this error and yes, indeed has to do with a font problem, but changing text to smart object never solved the problem for me.

What I did was changing the font extension I used for this project. For example, if you´re using Helvetica.TTF just switch it to Helvetica.OTF and that completely solves the problem.

Hope this helps you!

A

azure8

Participant

You need to Rasterize your text files. This is the easiest way to fix it.

coolguy2020Correct answer

Inspiring

Hey, in my case it turned out it was a corrupted .tif file. I managed to find the particular frame in the animation which was corrupted (by slowly extending the preview range until the playback got crashed, when you just scrubb it with playhead it won't work) and replaced it with a good file.

Y

Ygor Betine_App

Participant

Hey guys, I found a solution! If the problem is caused by a buggy font, just use an online converter to convert the font file type. I change the .ttf to .otf and worked as charm