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bjornz67269265
bjornz67269265
Participant
March 15, 2019
Question

After Effects freezes Everything except for After effects itself.

  • March 15, 2019
  • 2 replies
  • 1813 views

Hi there,

When i'm using after effects i've ran into this problem constantly.

What's happening is that whenever i've spend some time in an after effects project everything every becomes unclickable but after effects itself.

I can't press any buttons in the taskbar, I can't use any other programs, I even can't close after effects.

The only thing I can so is use my keyboard to navigate my computer. So every time I save the project now and I restart my PC to close after effects down.

Anyone ever had this problem before?

Thanks in advance.

    This topic has been closed for replies.

    2 replies

    gupta shivangi
    gupta shivangi
    Legend
    March 15, 2019

    Hi bjornz,

    Sorry for the issue. I understand you are getting issues with the entire system freezing while using After Effects. Along with the graphics card, performance can get affected by the processor and the space available on your hard drive for processing.

    • Please provide the information as Mylenium as asked.
    • Also, we'll need information about the project that you are editing.
    • Have you tried a new project with different media?
    • Does that bring any change?

    Let us know. We're here to help.

    Thanks,

    Shivangi

    bjornz67269265
    bjornz67269265Author
    Participant
    July 5, 2019

    Excuse my late reaction and the missing info in the first post.

    I was on a tight deadline and I had to find a solution to fix it so I decided to just use my laptop instead.

    Anyhow, the problem continues to appear, let me give you my Specs. (bottom of the post)

    I don't really know how much info there is needed for you to have a clear idea so if I'm missing anything let me know.

    The project I'm editing doesn't really affect the problem, it even happens when I just have AE running idle with an empty project.

    It happens at random too, sometimes it happens within 2 minutes, sometimes it happens in 10 to 15 minutes.

    I can still use my keyboard to navigate some programs like chrome or windows explorer. I can't click anything in the taskbar or in any other programs. I have to use Windows key + X to navigate to restart and after that it's fine again. It's not like a hard freeze that needs a hard reset. Honestly I don't really know what to do anymore. I have a pretty decent Workstation that shouldn't have any problems running AE.

    I updated my graphic cards driver to the latest version and I reinstalled AE a couple of times, alas, nothing changes.

    I allocated enough memory to AE for it being able to run properly, so that shouldn't really be a problem as well.

    Any thoughts?

    System Summary:

    OS Name Microsoft Windows 10 Pro

    Version 10.0.17763 Build 17763

    Other OS Description Not Available

    OS Manufacturer Microsoft Corporation

    System Name WPK-WORKSTATION

    System Manufacturer To Be Filled By O.E.M.

    System Model To Be Filled By O.E.M.

    System Type x64-based PC

    System SKU To Be Filled By O.E.M.

    Processor AMD Ryzen Threadripper 1950X 16-Core Processor, 3400 Mhz, 16 Core(s), 32 Logical Processor(s)

    BIOS Version/Date American Megatrends Inc. P3.30, 14/08/2018

    SMBIOS Version 3.1

    Embedded Controller Version 255.255

    BIOS Mode UEFI

    BaseBoard Manufacturer ASRock

    BaseBoard Product X399 Taichi

    BaseBoard Version

    Platform Role Desktop

    Secure Boot State Off

    PCR7 Configuration Binding Not Possible

    Windows Directory C:\WINDOWS

    System Directory C:\WINDOWS\system32

    Boot Device \Device\HarddiskVolume1

    Locale United States

    Hardware Abstraction Layer Version = "10.0.17763.529"

    User Name WPK-WORKSTATION\VIDEO_WPK

    Time Zone W. Europe Daylight Time

    Installed Physical Memory (RAM) 16,0 GB

    Total Physical Memory 15,9 GB

    Available Physical Memory 10,7 GB

    Total Virtual Memory 28,4 GB

    Available Virtual Memory 21,2 GB

    Page File Space 12,5 GB

    Page File C:\pagefile.sys

    Kernel DMA Protection Off

    Virtualization-based security Not enabled

    Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not InstantGo, Un-allowed DMA capable bus/device(s) detected, TPM is not usable

    Hyper-V - VM Monitor Mode Extensions Yes

    Hyper-V - Second Level Address Translation Extensions Yes

    Hyper-V - Virtualization Enabled in Firmware Yes

    Hyper-V - Data Execution Protection Yes

    Display:

    Name NVIDIA Quadro P2000

    PNP Device ID PCI\VEN_10DE&DEV_1C30&SUBSYS_11B3103C&REV_A1\4&2A366DF3&0&0019

    Adapter Type Quadro P2000, NVIDIA compatible

    Adapter Description NVIDIA Quadro P2000

    Adapter RAM (1.048.576) bytes

    Installed Drivers C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_509c0125ebb76d61\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_509c0125ebb76d61\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_509c0125ebb76d61\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_509c0125ebb76d61\nvldumdx.dll

    Driver Version 26.21.14.3102

    INF File oem56.inf (Section098 section)

    Color Planes Not Available

    Color Table Entries 4294967296

    Resolution 1920 x 1080 x 60 hertz

    Bits/Pixel 32

    Memory Address 0x9E000000-0x9EFFFFFF

    Memory Address 0x80000000-0x8FFFFFFF

    Memory Address 0x90000000-0x91FFFFFF

    I/O Port 0x00003000-0x0000307F

    IRQ Channel IRQ 4294967261

    I/O Port 0x000003B0-0x000003BB

    I/O Port 0x000003C0-0x000003DF

    Memory Address 0xA0000-0xBFFFF

    Driver c:\windows\system32\driverstore\filerepository\nv_dispwi.inf_amd64_509c0125ebb76d61\nvlddmkm.sys (26.21.14.3102, 20,83 MB (21.845.648 bytes), 05/07/2019 11:14)

    gupta shivangi
    gupta shivangi
    Legend
    July 5, 2019

    Thanks for sharing the information.

    I updated my graphic cards driver to the latest version and I reinstalled AE a couple of times, alas, nothing changes.

    I allocated enough memory to AE for it being able to run properly, so that shouldn't really be a problem as well.

    I appreciate the steps that you have done to make it work.

    Have you considered resetting the preferences and cleaning media cache. It will make the settings default.

    You may refer to this article: Setting preferences in After Effects

    Test the issue with a new project and let me know if it brings any change.

    Mylenium
    Mylenium
    Legend
    March 15, 2019

    You have not provided any exact system info nor any other details, so we honestly can't know what is going on. From graphics driver issues to your system simply running out of memory this could be anything. You need to provide more details.

    Mylenium

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