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oz0D4C
Participant
June 7, 2022
Question

after effects warning: unknown exeption

  • June 7, 2022
  • 2 replies
  • 1027 views

hi i keep getting this error massage after i start to play my project
my hardwer:
imac 27  4.2 GHz Quad-Core Intel Core i7

8 GB 2400 MHz DDR4

Radeon Pro 580 8 GB

after effect version:
22.4.0 (build 56)
i tride everything that was post in this forum

    This topic has been closed for replies.

    2 replies

    bocharova_ira
    bocharova_ira
    Participant
    July 24, 2022

    I have the same problem...

    nishu_kush
    nishu_kush
    Legend
    June 7, 2022

    Hi oz0D4C,

     

    Sorry to hear that.

    Does it happen with all the projects? Did you try the solution mentioned in the following community thread: https://community.adobe.com/t5/after-effects-discussions/after-effects-warning-unknown-exception-macbook-pro-15-quot-2019/td-p/10694408

    Let us know, we're here to help.

     

    Thanks,

    Nishu

    O
    oz0D4CAuthor
    Participant
    June 8, 2022

    yes sir
    i deleted all of non system fonts
    i deleted premeire
    i deleted after effects and reinstall it

    i can start my project but at some point when i try to play it, it stops and show this massage
    when i purge all memory and disk cache, it fixes it for a minut or two
    i checked i got 2 TB free space, i closed all the other apps, and i gave it 400GB max disk space

    please my deadline is getting close and i cant finish my project 😞 

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