After effects warning: Unknown Exception MacBook Pro 15" 2019

[tomermialma]

Hi there,

I have new macbook pro 15" 2019 with Mojave 10.14.6

while i'm trying to open my after effects there is warning:

when i'm clicking ok:

i tried to uninstall and install again all of adobe files,

i tried to use the cleaner, i cleaned the preferences and chache files and tried to change the permission for almost all Adobe folders to read and write.

i'm stuck and it's super frustraiting. please help!

[OussK]

try to installed in new user and see if this can help

[Jose Panadero]

Try to delete the preferences file before opening AE. As soon as you launch AE hold Command+Alt+Shift so you will be prompted to delete your preferences file. Click OK and continue. Also, if you are using third party effects be sure you are using the correct version for your AE version

[tomermialma]

I don't have any third party effects.

Still not working 😞 sorry

[Jose Panadero]

Then try to use the Adobe CC Cleaner Tool. Follow this link instructions to remove completely Adobe CC and reinstall again.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[tomermialma]

hi sorry, already tried it.. not working yet..

[nishu_kush]

Hi tomermialma,

You can try the following steps:

• Press & hold the Option key. From the Finder menu bar, choose Go > Library > Preferences > Adobe > After Effects  and rename your After Effects version folder as your After Effects version.old (e.g. if you are using After Effects 2019, your After Effects version is 16.x.x).
• Go to Documents > Adobe and rename your After Effects version folder as your After Effects version.old.

Here is how to know your After Effects version: https://community.adobe.com/t5/after-effects/faq-how-to-find-the-exact-version-of-after-effects-you-...

Let us know if it helps.

Thanks,

NKush

[tomermialma]

im desprate... anything?

[tomermialma]

please watch my new questions, maybe you can help!

[tomermialma]

so i posted a post about it:

[Link removed by moderator and threads were merged.  Please do not post duplicate threads.]

and i have news.. i need help

I tried to open a new user over my mac - and the after effects worked!

the installation is good i guess, but i dont wanna move to new user- all of my stuff are orginized well.

how can i use the aftereffects over my own mac user, i guess i need to change permissions or something..

I don't know

please help!

thanks

[OussK]

So my first suggestion work 🙂 - really maybe yes it's a permission issue, try to check the AE permission folder from application check this link for more help https://support.apple.com/en-lb/guide/mac-help/mchlp1203/mac

[tomermialma]

yap, but its not permission stuff

already tried it 😞

any more ideas before i start bulding new user over my mac? 😞

[tomermialma]

Hi,

opened a new user. worked onced, and than came back to same problem!

please help,

It's Driving me nuts.

[tomermialma · Accepted solution]

Ok,

So i wanna end the discussion, I found a solution! (Finally!)

I had some corrupted fonts that prevent after effects from working over my mac.

when i cleaned it into system fonts - its worked like magic.

writing it to let everyone know

thnaks,

tomer

[AndreZozimo]

I got the exact same warning messages and had a similar solution

apparently Ae has different initialization process when compared to, for instance, Ps, Ai and Id

My MacBook just got back from a thorough maintenance due to SSD malfunction
OS udpated, formated HD and all

I manually reinstalled FontExplorer and for some reason it now uses back backup Fonts folder on my external HD instead of my local one
all I had to do was plug in my HD so all the font files were found when – I assume – requested on initialization

[JBIRD484]

"cleaned it into system fonts" ?

[defaultfl3eqfsxui55]

thnaks

[joshuas59301566]

I appreciate all the replies on this thread! Very helpful at decoding the issue. For me, I found a single duplicate font in my fonts folder and deleted it. Problem fixed. 

[martinh84827021]

I did following to solve the problem: 

Open Terminal and type:

sudo atsutil databases -remove
(Enter System Password)
atsutil server -shutdown
atsutil server -ping

IMPORTANT: After that: Reboot the complete System!!!!

Thanks to this video: https://www.youtube.com/watch?v=sQSvMiBknLs

[lydiab51293628]

This has been a problem for me in Premiere Pro for MONTHS! My motion graphics templates said they needed AE to run, but then AE wouldn't launch. Even Adobe tech support couldn't figure out why my motion graphics templates suddenly stopped working and why AE wouldn't launch properly. They even remotely took over my computer to troubleshoot and couldn't figure it out. I finally gave up, until this solution worked for me today. I had a bad font installed on my computer. In Photoshop, I kept getting an error message when I hovered over this font, so I deleted it from my Macbook. Problem solved! Big thanks to whoever figured this one out. Note: You may need to close and relaunch Premiere Pro if you've had the same issue.

[Martyna5EFC]

how to find which font is the problem? I deleted all that I had in "user" folder, but it still doesn't work. I can't even quit after effects or restart my mac. Please help.

[tweek5E6D]

im having this problem too but im not on mac im on windows. this is the only website with a queation i found related to this situation idk how im going to deal with this lol-

[tweek5E6D]

hol up how will you know which font(s) are corrupted and is preventing you from opening after effects?

[lydiab51293628]

I had a suspicion about one font because every time I hovered over it when switching fonts in Photoshop, an error would pop up. It was a free font I had downloaded. If you've downloaded any fonts recently, perhaps you can start there? Good luck!

[Lim5E88]

This worked for me too!