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Participating Frequently
August 9, 2024
Question

Constant AE Crashes while opening project.

  • August 9, 2024
  • 1 reply
  • 2087 views

After Effects has become unusable on my home PC. It crashes within the first 5 seconds of openning any project. I've tried importing a project into a new file, same issue. Ran in safe mode, still crashes. Disabled all plug-ins, crash. Reset preferences, same. Disabled Home Screen, no change. Updated video drivers, no difference.  I've tried AE Beta with no luck.

This is making it  impossible to work. I've been having to remote into my office PC to work, which has the same plugins, scripts, settings, and version. Works fine on my office PC, except due to remoting in there's a massive audio delay and just generally slow. No reason why the same file or any file on my home PC keeps crashing.

 

After Effects v 24.5

After Effectts Beta  v 25.0

Windows 11 Pro v 23H2

Intel i9-14900KS

96 GB Ram - G.Skill Trident Z5 4 x24GB DDR 500 8000 (running at 6600)

ASUS ROG Strix  Z790-E Wifi II

ASUS ROG Strix RTX 4090 OC Gaming

OS - Corsair MP700 PRO 1 TB

Project on - Samsung 990 Pro 2TB

 

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1 reply

Jake_R77Author
Participating Frequently
August 9, 2024

Forgot to mention, I've cleared all the caches before as well.

 

Seems like going to "Preferences > Import" and disabling "Hardware accelerated decoding" helped.

Jake_R77Author
Participating Frequently
August 9, 2024

Nope, nevermind  Any  ideas?

Legend
August 9, 2024

If the issue occurred after the recent updates and you have Beta versions installed
(After Effects, Premiere Pro, Photoshop, etc..),
you need to uninstall all of them, and normally, the 2024 versions should start working again.
If After Effects still doesn't launch despite uninstalling the Beta applications,
you will need to uninstall and reinstall After Effects 2024.
In my case, this happened last night, I had to uninstall AE Beta,
then uninstall and reinstall AE 2024, and everything went back to normal.

 

It's very likely that After Effects crashes here:

Scanning Folder --> File Formats: Camera Raw.

 

Screenshot from this user: