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John23688184nodx
Participant
August 16, 2022
Answered

Dependencies - Collected project assets contain no data

  • August 16, 2022
  • 4 replies
  • 425 views

When using dependencies to collect a project file, all compiled assets contain no data. This is occuring for all projects I attempt to collect.

 

Could this be a privacy and security data access issue? After Effects has "Full Disk Access."

Machine specs:
Macbook Pro 16-inch, 2021

Apple M1 Max

64GB RAM

2TB SSD


The following are the settings in the "Collect Files" dialouge box. Note the "3 file(s) (63.0 MB) will be collected."

 

Here is a .psd file found after hitting "collect..." in the compiled assets folder, "Adobe Photoshop file - Zero bytes." When trying to open those assets I recieve a "Could not open because the file is empty" error message.

 

If anyone has ran into a similar issue and found a resolution, any insight would be appreciated!

This topic has been closed for replies.
Correct answer Rameez_Khan

Hi @John23688184nodx, @jordanf53182507, 

 

This issue has been fixed in After Effects 22.6. 

After Effects 22.6 is now live!

 

Thanks,

Rameez

4 replies

Rameez_Khan
Rameez_KhanCorrect answer
Legend
August 29, 2022

Hi @John23688184nodx, @jordanf53182507, 

 

This issue has been fixed in After Effects 22.6. 

After Effects 22.6 is now live!

 

Thanks,

Rameez

nishu_kush
nishu_kush
Legend
August 18, 2022

Hi John23688184nodx & jordanf53182507,

 

Could you try creating a new user account on your computer and try collecting files? It'll help us to understand if this issue is related to permissions.

Looking forward to your response.

 

Thanks,

Nishu

J
jordanf53182507
Participant
August 17, 2022

I'm running into a similar issue, but with assets in exported MOGRT files. They appear offline/missing in Premiere, and when I navigate to the collected assets in Finder, they all appear as zero bytes. We're unable to use any images/videos in MOGRT templates because of this.

    nishu_kush
    nishu_kush
    Legend
    August 16, 2022

    Hi John23688184nodx,

     

    Sorry for your issue.This is not ideal.

    Where your project and media files are saved - are you using network or external storage? If so, for testing could you try bringing them to the local drive and then collect?

    Let us know how it goes.

     

    Thanks,

    Nishu

      J
      John23688184nodxAuthor
      Participant
      August 17, 2022

      All collected files are being stored locally.

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