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Alienduck
Alienduck
Inspiring
July 11, 2020
Question

Error: Refresh Disabled (please release Cap Lock to refresh view).

  • July 11, 2020
  • 4 replies
  • 4197 views

I found a thread from 2017 that suggested uninstalling apps, which I thought was excessive. Nevertheless, it is super frustrating to have no preview and I have to keep tapping (any key) to get rid of the "error", so I tried it out. I uninstalled each and every CC 2020 app and reinstalled. Time consuming, annoying, yes. But I was hoping it would save time in the longrun. I was wrong. I'm still getting the same error. 

 

Yes, I have checked to make sure caplock is not on. 

Any help would be appreicated, thank you.

    This topic has been closed for replies.

    4 replies

    Gavaro007
    Gavaro007
    Participant
    July 5, 2022

    Same problem

     

    Gavaro007
    Gavaro007
    Participant
    July 5, 2022

    I take back what I said

     

    Alienduck
    AlienduckAuthor
    Inspiring
    July 16, 2020

    It seems I missed one step -- Restart your computer --.. So, after removing everything I could find associated with Adobe and reinstalling it AND restarting the computer the refresh issue seems to be resolved, in the sort of way that there is still an issue with the software, time consuming workaround that gets it working again. so... not resoved really, but working for now. 

    E
    elcyrizk
    Participating Frequently
    July 16, 2020

    Well these people found that uninstalling all the apps with Adobe Cleaner and reinstalling them works.

    https://community.adobe.com/t5/after-effects/quot-refreshed-disabled-quot-all-the-time/td-p/8881283?page=1

     

    Maybe it will work for you too!

    Good luck! and sorry couldn't be of more help.

    L
    LIFM_Dakota
    Participant
    July 13, 2020

    Same problem here. Tapping any key or changing zoom at all refreshes the screen. Have tried reinstalling everything and removing preferences. 

     

    Also, downloaded AE Beta and had the same error.

     

    Macbook Pro 2019

    Alienduck
    AlienduckAuthor
    Inspiring
    July 11, 2020

    OK, here's the latest. Figured I would try to go from a clean slate, start completley over. I uninstalled every Adobe app,  then did a search for any adobe related file I could find in the system. (working on a Mac, so System/Library etc.) Deleted everything that I could find: Pref files, com.adobe. files, everything. Something like 100K files trashed. (I guess uninstall doesn't clear everything.)

     

    Installed ONLY After Effects. -- Still having the same problem. ?? Super confused here. -

    E
    elcyrizk
    Participating Frequently
    July 11, 2020

    Do you have more than 1 keyboard linked to your computer? Sometimes the caps lock is ON on one keyboard but OFF on the other and you end up with this error. So make sure it is off on both keyboards. 🙂

      Alienduck
      AlienduckAuthor
      Inspiring
      July 16, 2020

      Only one keyboard. 

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