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Rameez_Khan
Rameez_Khan
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March 20, 2020
Question

FAQ: How to fix "Display Acceleration Disabled" in After Effects

  • March 20, 2020
  • 69 replies
  • 221457 views

If you're running into a problem where After Effects displays a message on the Composition panel that says Display Acceleration Disabled, follow the suggestions given in this post to fix the problem.

 

macOS:
• Make sure your MacBook is connected to the power source
• Go to Preferences > Display and toggle Hardware Accelerate Composition, Layer, and Footage Panels
• Go to Preferences > Video Preview and toggle Enable Mercury Transmit

 

Windows:
• Update the on-board and dedicated graphics drivers of the computer. If this happens after updating the graphics driver, reinstall the previous version of the driver

NOTE: Nvidia driver version 442.92 seems to cause this problem on many systems. If you have installed this driver, please reinstall the previous version

• If your computer has Nvidia graphics, make sure to update the GeForce Experience software as well
• Go to Preferences > Display and toggle Hardware Accelerate Composition, Layer, and Footage Panels
• Go to Preferences > Video Preview and toggle Enable Mercury Transmit


If none of the steps given above help, obtain the System Information file (.NFO) and After Effects logs from your system and share them with us. Here is how you can do that:

Log files:

  • Launch After Effects and go to Help > Enable Logging.
  • Work in After Effects for a few minutes.
  • Then go to Help > Reveal Logging File.

 

System Info:

macOS:
Follow the steps given in this article: https://support.apple.com/en-in/HT203001


Windows:
1. Hold the Windows key and press R to open the Run window
2. Type msinfo32 and click OK
3. From the System Information window, go to File > Save
4. Save the file as .NFO

 

After collecting both the files, upload them to Adobe Creative Cloud Files by following the steps given in this article (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the URL in the comments section below.

 

    This topic has been closed for replies.

    69 replies

    Show previous replies
    S
    S.X.5CC9
    Participant
    March 18, 2021

    My AE is 2020 17.7.

     (1)When I create a new project, and create a new composition, then the error message of "display acceation diabled" apppear. But, 

     

    (2) when I opened the (old ) exercie project file provided with the online tutorial by the Adobe company

    https://helpx.adobe.com/after-effects/tutorials.html?mv=product&mv2=ae

    and then when I create a new composition there, the error message of "display acceation diabled" does NOT show up.

     

    (3)So, i do not know why...............

    D
    defaultdjne56cnwwsl
    Participant
    March 10, 2021

    Good afternoon! I have the same problem. I did all the procedures up here and they didn't solve it.
    Below is the link with the report.

    https://shared-assets.adobe.com/link/15e41e6d-f3ac-4466-7770-1bef96d66f70

    https://shared-assets.adobe.com/link/ddbf9c18-a96a-4c81-5bbd-670560f28847

    https://shared-assets.adobe.com/link/27a3f566-01ef-42f6-6806-dbc43985d791

     

    S
    S.X.5CC9
    Participant
    March 18, 2021

    My AE is 2020 17.7.

     (1)When I create a new project, and create a new composition, then the error message of "display acceation diabled" apppear. But, 

     

    (2) when I opened the (old ) exercie project file provided with the online tutorial by the Adobe company

    https://helpx.adobe.com/after-effects/tutorials.html?mv=product&mv2=ae

    and then when I create a new composition there, the error message of "display acceation diabled" does NOT show up.

     

    (3)So, i do not know why...............

     

     

    명
    명하0D4C
    Participant
    March 10, 2021

    I referred youtubes about "display acceleration disabled."

    I followed the way they told several times, but it didn't work.

    (erasing datas in "%temp%" and "temp")

     

    I also did

    • Go to Preferences > Display and toggle Hardware Accelerate Composition, Layer, and Footage Panels
    • Go to Preferences > Video Preview and toggle Enable Mercury Transmit

     

    Still my after effect shows "display acceleration disabled."

    (by the way I dunno well about graphic drivers. I think my computer don't have that.)

     

    Anyway, I want to make my videos ASAP. Please help me. Thank you.

     

     

    https://shared-assets.adobe.com/link/a500a118-9109-4c9e-59c4-9f67e1bba97e

    R
    redlogiiies5C51
    Participant
    March 7, 2021

    Hi,

    I've got the same problem, please help me fix it!
    And I've done the steps correctly what you suggested.
    here are the files:

    https://shared-assets.adobe.com/link/50163025-939b-4c49-5dd7-57b44a3c48ec

     

    M
    MainDashBoard
    Participant
    February 19, 2021

    Same for me. Could you pls check my case as well. System info: https://shared-assets.adobe.com/link/4165e4c1-a7cf-4ce9-601b-a92bf13b6170

    E
    Evan Linwood
    Participant
    January 2, 2021

    Hi,

    I'm having trouble with an GeForce GTX 560 Ti. I understand that this card isn't listed in raytracer_supported_cards.txt, however I've added it (under a variety of interpretations of the name) in order to try and cause AE to recognise it.

    I'm getting a "Driver not supported" message appearing in a panel at AE startup, and also the "Display Acceleration Disabled" message in the composition panel.

    I've followed the instructions above, and have configured the NVidia driver to use the GTX 560 for CUDA by AE. 

    I would be happy to upgrade to a more recent card, and I've seen that according to raytracer_supported_cards, AE is compatible with the GTX 570, 580 and 590. I'm concerned though that if I grab one of these cards that I will have the same problem given that I think they all use the same driver impementation.

    Currently I have version 391.35 of the NVidia 500 series driver installed.

    Can you please advise firstly whether you think it's expectred that I can't get the 560 working, and secondly whether it's ok to grab a higher level 500 series card and that this should definitely work?

    Shared link to logs/INFO file: https://shared-assets.adobe.com/link/fd005ee5-d58e-4228-6696-43ce73539101

    Thanks,

    Evan

     

    R
    redxreal111
    Participant
    December 16, 2020

    https://shared-assets.adobe.com/link/d1ea0a6d-88a5-4df0-48c2-1cda7acf3d4c

    L
    limcsi
    Participant
    December 3, 2020

    Hi,

    I've got the same problem, please help me fix it!

    Brand new stuff,

    Radeon RX 5700 XT, software version is the latest 20.11.3 (and only one yet)
    And I've done the steps correctly what you suggested. 
    here are the files:
    https://shared-assets.adobe.com/link/a5f6ff50-e311-4f00-47a5-cffc90ae0bc9

    thank you

    N
    nachom9922218
    Participant
    December 1, 2020

    I've got the same problem. My mac is a MacPro2019. I have 17.0.0 version. I downgrade from last version because I had the same problem. 

    https://shared-assets.adobe.com/link/b2190084-45a9-49c6-49c6-abb97d8d8943

    https://shared-assets.adobe.com/link/b2190084-45a9-49c6-49c6-abb97d8d8943

     

    This:

    Go to Preferences > Display and toggle Hardware Accelerate Composition, Layer, and Footage Panels

    Go to Preferences > Video Preview and toggle Enable Mercury Transmit

     

    doesn't work.

    G
    Gaurav5CAB
    Participant
    November 28, 2020

    Me too get the same problem in AE but my pc as no graphic card so what to do? 

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