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Rameez_Khan
Rameez_Khan
Legend
March 20, 2020
Question

FAQ: How to fix "Display Acceleration Disabled" in After Effects

  • March 20, 2020
  • 69 replies
  • 221470 views

If you're running into a problem where After Effects displays a message on the Composition panel that says Display Acceleration Disabled, follow the suggestions given in this post to fix the problem.

 

macOS:
• Make sure your MacBook is connected to the power source
• Go to Preferences > Display and toggle Hardware Accelerate Composition, Layer, and Footage Panels
• Go to Preferences > Video Preview and toggle Enable Mercury Transmit

 

Windows:
• Update the on-board and dedicated graphics drivers of the computer. If this happens after updating the graphics driver, reinstall the previous version of the driver

NOTE: Nvidia driver version 442.92 seems to cause this problem on many systems. If you have installed this driver, please reinstall the previous version

• If your computer has Nvidia graphics, make sure to update the GeForce Experience software as well
• Go to Preferences > Display and toggle Hardware Accelerate Composition, Layer, and Footage Panels
• Go to Preferences > Video Preview and toggle Enable Mercury Transmit


If none of the steps given above help, obtain the System Information file (.NFO) and After Effects logs from your system and share them with us. Here is how you can do that:

Log files:

  • Launch After Effects and go to Help > Enable Logging.
  • Work in After Effects for a few minutes.
  • Then go to Help > Reveal Logging File.

 

System Info:

macOS:
Follow the steps given in this article: https://support.apple.com/en-in/HT203001


Windows:
1. Hold the Windows key and press R to open the Run window
2. Type msinfo32 and click OK
3. From the System Information window, go to File > Save
4. Save the file as .NFO

 

After collecting both the files, upload them to Adobe Creative Cloud Files by following the steps given in this article (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the URL in the comments section below.

 

    This topic has been closed for replies.

    69 replies

    Show previous replies
    N
    Nikita5FC7
    Participant
    November 26, 2020

    Hi there,

    I am very new to after effects and seem to be having the same problem, have tried steps RameezKhan mentions however they have not worked.

    I'm running AE version 17.1.2 on a 2013 Macbook Pro (macOS High Sierra) with an SSD drive and 16Gb of Ram.

    When I first opened the after-effects there was no error message but now there is, could this be that my machine is just too old to cope with a newer version? Should I use an older version?

     

    I have attached my system info below

    My Mac info: https://shared-assets.adobe.com/link/59051c1a-7d14-4776-4471-d4822abc0307

    W
    Waleed5CEE
    Participant
    November 15, 2020

    Hi, I'm facing the same issue please do guide me on how to fix it. https://shared-assets.adobe.com/link/0f38592b-c2d7-4237-79c9-439ae396f221

    Rameez_Khan
    Rameez_KhanAuthor
    Legend
    November 16, 2020

    Hey ,

     

    Sorry that you're running into this issue! What's the driver version of your Intel HD 620 graphics chip? Follow the steps given in this article to find it.

     

    Thanks,

    Rameez

    P
    Pruthvi98BC
    Participant
    November 6, 2020

    I have the same problem. I bought new laptop few days ago. Could you please help me....

    https://shared-assets.adobe.com/link/d0a0de66-493a-4cc9-6c99-6e03313854ea

    Rameez_Khan
    Rameez_KhanAuthor
    Legend
    November 9, 2020

    Hey Pruthvi98BC,

     

    Sorry for your issue!

    Your computer specs are too low to support the latest version of After Effects. It doesn't meet the memory and graphics requirements to run the app. Here, take a look at the system requirements: https://helpx.adobe.com/after-effects/user-guide.html/after-effects/system-requirements.ug.html

     

    Please try an older version of After Effects.

     

    Thanks,

    Rameez

     

    A
    Ati.Far
    Participant
    November 6, 2020

    Hello? Is this thread still active? The last reply I see is from August 24th... I purchased the after effects app and need help using the full features. Thanks. https://shared-assets.adobe.com/link/110b9ab2-53eb-4bf7-4070-4ee2b5f4913f

    Rameez_Khan
    Rameez_KhanAuthor
    Legend
    November 9, 2020

    Hey Ati.Far,

     

    I keep monitoring this thread from time to time. Are you using After Effects 17.5?

    Looking at your system information report, you're using an underpowered machine. Your computer doesn't meet the minimum memory and graphics requirements to run After Effects. The processor in your computer is primitive too - it's the 4th generation Intel Core i5 from 2013 with Intel HD 4000 graphics.

     

    I'd recommend that you try an earlier version of After Effects.

     

    Thanks,

    Rameez

    After Effects Community Manager

     

     

     

    A
    Ati.Far
    Participant
    November 5, 2020

    I tried all the steps for windows. None worked. Please help! https://shared-assets.adobe.com/link/110b9ab2-53eb-4bf7-4070-4ee2b5f4913f

    N
    nygel johnd47696985
    Participant
    September 14, 2020

    I've got the same problem, I'm using a laptop that is issued by my company. Here's the precessor: Intel(R) Core(TM) i7-7600U CPU @2.80GHz (4 CPUs), ~2.9GHz
    MSInfo: https://shared-assets.adobe.com/link/291f71d6-62fc-4b18-6dd6-e419ff626727

    Rameez_Khan
    Rameez_KhanAuthor
    Legend
    November 9, 2020

    Hi nygel johnd47696985,

     

    Are you still running into this issue?
    If yes, please provide the GPU driver version and the exact version of After Effects.

     

    Best,

    Rameez

    G
    Giovas98A6
    Participant
    September 4, 2020

    Here it is, my"Display Acceleration Disabled" issue https://shared-assets.adobe.com/link/f28af692-fcfb-4825-6667-71621a1ed5ca

    Rameez_Khan
    Rameez_KhanAuthor
    Legend
    November 9, 2020

    Hi Giovas98A6,

     

    Sorry for my delayed response. 

    You are running into this issue because your computer's memory and graphics specifications are too low to run the latest version of After Effects. The GPU in your machine is from 2011 that has 512 MB of vRAM. After Effects 2020 requires 2GB vRAM.

     

    Thanks,

    Rameez

    C
    CA Video
    Participant
    August 19, 2020

    I have this problem ut with an intel graphics card.

     

    https://shared-assets.adobe.com/link/3f7413d8-f8c4-40c5-46f0-9559615350f1

     

    It just started to be an issue 2 days ago.

    Rameez_Khan
    Rameez_KhanAuthor
    Legend
    August 24, 2020

    Hi ThomJoe,

     

    From the logs, I can see that your computer has Intel HD 4400 which is a chip for 2012. It's too old and underpowered to run the latest version of After Effects. I'd recommend that you use an earlier version of After Effects.

     

    Thanks,

    Rameez

    AnthonySneed.film
    AnthonySneed.film
    Known Participant
    August 16, 2020

    Hey, 

     

    Sorry my Adobe account is full for some reason, so here's my information via my Google Drive: https://drive.google.com/drive/folders/1wbnXeiVFQ1KE-OVe_CrRarN0j-27dLJ_?usp=sharing

     

    I'm having a LOT of trouble with Display Acceleration Disabled. Please help! Things are SUPER slow on my new Mac Pro and my MacBook Pro is actually FASTER.

    AnthonySneed.film
    AnthonySneed.film
    Known Participant
    August 17, 2020

    Anyone?

    Rameez_Khan
    Rameez_KhanAuthor
    Legend
    July 28, 2020

    Hey folks,

     

    In After Effects 17.1.2, the team has made some improvements in this area. As a result, you might not see this message anymore with the exception of legacy hardware. If you're still running into this, please let me know so that I can reach out to them.

    Happy to advocate on your behalf 🙂

    Rameez

    A
    aa26422736
    Participant
    August 13, 2020

    Please Help!  When in AfterEffects if I hit space bar to preview i just get black screen and i noticed I have "Display Acceleration Disabled" in the top right corner.  I have shared the link to the NFO file and the Loggin File. 

     

    https://shared-assets.adobe.com/link/887c1316-1cc4-4fb7-4745-d7f1066df4aa

     

    Any assistance would be greatly appreciated. 

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