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Participant
November 17, 2021
Question

I am being charged twice for one subscription within the same month

  • November 17, 2021
  • 1 reply
  • 146 views

I am currently subscribed to the adobe all apps annual subscription which charges me at the start of every month. So i got charged at the first of the month as usual i saw it in my bank statements and everything but then all of a sudden i get a warning on the 15th saying that a payment failed and i have to update it even though i already got charged at the start of the month. I tried contacting customer support but their AI is blatantly ignoring me. is there any other way i can stop this or at least get in contact with them?

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1 reply

Community Expert
November 17, 2021

Call them or contact them through Adobe.com. This is s users group forum and we have no control over accounts.