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Jacob01
Known Participant
August 23, 2020
Question

I can't open After Effects projects

  • August 23, 2020
  • 4 replies
  • 560 views

I have been having a lot of trouble opening AE projects as of late. If I start a brand new project, AE works perfectly fine. But as soon as I save a project & try to open it later -- I can't. 

I have reinstalled the program and I've kept it updated -- nothing has helped. I can't get any work done!

Here are some system specs of the brand new laptop:

- HP Pavilion x360

- Processor: Intel Core i7 10th Generation

- RAM: 16 GB

- I also have a Radeon graphics card (can't remember specifics)

This is the screen I see shortly before the program crashes.

This topic has been closed for replies.

4 replies

nishu_kush
Community Manager
nishu_kushCommunity Manager
Community Manager
August 25, 2020

Hi Jacob01,

 

Sorry for your issue with After Effects. 

Please try this:

  1. Go to Help > Enable Logging
  2. Open the projects that are crashing.
  3. Check if the After Effect is generating any logs. Here's how: https://community.adobe.com/t5/after-effects/faq-how-to-find-after-effects-crash-logs-on-your-computer/td-p/10333124?page=1

We can share the logs with the product engineers and try to find out the reason.

Looking forward to your response.

 

Thanks,

Nishu

J
Jacob01Author
Known Participant
August 25, 2020

Here are the logs I have. 

https://drive.google.com/drive/folders/1QknZ3Tbs05-pGZbOF4YfAQ2EzIFEoKcz?usp=sharing

nishu_kush
Community Manager
nishu_kushCommunity Manager
Community Manager
August 27, 2020

Thanks for sharing the log file, Jacob. Could you share one of the After Effects project files with us to check?

Appreciate your patience.

 

Thanks,
Nishu

Mohammad.Harb
Community Expert
Mohammad.HarbCommunity Expert
Community Expert
August 23, 2020

Have you tried resetting the preferences settings? 

J
Jacob01Author
Known Participant
August 23, 2020

I did that & it didn't work.

J
Jacob01Author
Known Participant
August 23, 2020

UPDATE: I tried starting a new project on AE and the same thing happened...even before I saved the project. The entire program crashed.

OussK
Community Expert
OussKCommunity Expert
Community Expert
August 23, 2020

I have the same issue, some of my old projects didn't open and cause AE crash, the only solution is to downgrade to 17.0.4 

the cool thing the same project open on other PC with the latest AE release 

J
Jacob01Author
Known Participant
August 23, 2020

Okay. I'll give that a shot!

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