"RAM used has been extended for previews. Adjust RAM settings in Preference> Memory & Performance."

Forum|Forum|3 years ago
August 27, 2022
20 replies
18195 views

I'm trying to use edit a video in After Effects that I downloaded from Adobe Stock. It has a green screen and I'm trying to do motion tracking, but keep getting the following error message, "RAM used has been extended for previews. Adjust RAM settings in Preference> Memory & Performance." I did everything it said to no avail. I purged 'All Memory & Disk Cache' as well. I also created more available space on my computer by offloading apps to an external hard drive and I'm still getting the error message. No other apps are in use at the time of using After Effects. I just keep getting the error message and seeing this green flicker and glitch when previewing my work. It's stuck on 2 frames and won't preview further.

I'm running After Effects 22.6 on a Macbook Pro, Mac OS Monterey 12.5..1, M1 chip, with 8GB of memory.

Correct answer ShiveringCactus

holyguacajoley a little lower down suggests that downgrading to 22.5 has solved the issue for them. There's obviously something / bug going on here as lots of people are commenting - I suspect the original poster's issue was indeed caused by RAM but given the other replies here, I'd say downgrading for now might be your best option.

R

Ruwid

Participating Frequently

I have encountered the same problem with AE 24.3 on a MacBook Pro 2021 with 32GB. For now, importing the project in a new one solved the issue but I'm not sure if it will happen again.

unmesh.pansare

Participating Frequently

hi @Ruwid

The solution to this problem is very clearly explained in this video - https://www.youtube.com/watch?v=xF6-zeP4Npw

It explains a few options and how to downgrade which has worked best.

unmesh.pansare

Participating Frequently

Hi @Non condescending user this issue and the resolution has been neatly explained in this youtube video - this worked for me! https://youtu.be/xF6-zeP4Npw?si=ZbOMaHCxQzumeztW

unmesh.pansare

Participating Frequently

The solutionn to this problem is very clearly explained in this video - https://www.youtube.com/watch?v=xF6-zeP4Npw

It explains a few options and also how to downgrade which is what has worked best.

paul @ www.piperad.fr

Participant

(note on Mac Ventura version)

AE Beta 23.2.0 (as of nov.30 2022) seems to handle memory much better.
Ram previews on HD 60fps pre-load and play without lag.

I wouldn't use it on long projects, but for short ones it can be OK 🙂

Seems to fix the keyboard arrows issue on open/save dialogs as well (yay)

Joost van der Hoeven

Community Expert

I think we can savely conclude that 22.6.x has issues. Going back to 22.5 or lower (We've moved back to 22.4, due to other issues) will help for now. Apparently 23 does not have this issue but not every company can upgrade to a new full version in the middle of a project.

J

JB24706053kpd5

Participant

Had the same problem, was totally unuseable & no way it was my machine. I have plenty of RAM, had gone through all the settings. Finally downgraded to 22.5 & now everything works great.

unmesh.pansare

Participating Frequently

I am having the same issue. Not able to work at all!!!! I tried downgrading the AE as many suggested in the comments but I can't open my project as I was working on the latest version 😣

A

aubriedavaye

Participant

I'm having the same problem. Haven't had this problem since I updated my after effects to 23.0. They're saying it's the GB but it can't be because everyone with higher than 8gb is having the same problem.