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Inspiring
October 24, 2018
Question

Time out obtaining dynamiclink server connection

  • October 24, 2018
  • 18 replies
  • 17597 views

Hello, thank you for this wonderful software.

I encountered a problem today, I can not use After Effects 3D camera Tracker, after pressing analytics, it will always wait and later shows

"time out obtaining dynamic link server connection"

圖像裡可能有文字

Mine is MBP 2017 16gb Mojave 13 inches

Here is what I have tried:

  1. reboot
  2. use different wifi, check firewall (My firewall is always turned off)
  3. reinstall AE and reboot
  4. reinstall AE, Media Encoder, Premiere, and All media player in my computer, with quick time left only, and reboot
  5. reinstall all program in different languages, and reboot
  6. using command line sudo open '/Applications/Adobe After Effects CC 2019/Adobe After Effects CC 2019.app/Contents/MacOS/After Effects'
  7. after all above, I use different footage format (ProRes 4444, mov, mp4)
  8. reinstall entire creative cloud (including Ai, Ps, Acrobat, Dimension, XD, Prelude, AE, Pr, Bridge, Audition, Media Encoder) and use CC cleaner tool to clean all (latest version), and reboot!

No luck, the problem remains same, I've tried official twitter asking question, no answers, I've tried local forums (Taiwan), no answers.

I have one last step I haven't tried, that's reinstalling my entire MacBook Pro, but I don't want to do that.

I've noticed that AE comes with Mocha, but I don't know if Mocha have 3D camera tracker, from my research, Mocha has 3D camera resolver, I don't know if they are the same thing, if they are the same thing, I can continue with my broken AE, because I really need that virtual 3D camera position & rotation, I really need that virtual 3D space to add my 3D objects, I need to extract those numbers to my other projects.

Thank you for listening to my question.

18 replies

Participant
March 20, 2025

it was 2025. The problem still appears

Participant
January 9, 2024

Any news? I am having the same problem here.

Ehilbert
Participating Frequently
November 25, 2021

Hi, same here after updating to 22.01 Build 2 version.  Nothing worked yet. 

Participant
March 3, 2023

Still having the same issue in 2023.  Mac Version 23.2.1.  Uninstalled multiple times.

Participant
June 8, 2020

This is how I solved the problem. Close AE, then enter the Task Manager, there shut down all programs and background processes related to any Adobe program. Then re-enter AE and it should work.

Inspiring
January 30, 2021

I think you must mean Activity Monitor, not Task Manager.

Participating Frequently
January 30, 2021

He probably means exactly what he said. Task Manager is Windows, Activity Manager is Mac OS.

Participating Frequently
March 22, 2020
Inspiring
January 30, 2021

This link is no longer active.  😞

macedohugo1303
Participant
March 18, 2020

I have the very same issue and really need to get my work done. Has anyone heard of any other solution yet? 

Participant
February 3, 2020

It's not professional at all !! I really don't understand the way Adobe works since few years. We should be compensated because we all spend a lot of time to find an issue which still does not exist... Really upset bout this!

Participant
January 30, 2020

Has anyone found a fix? i got a deadline and i cant use the 3d tracker

Rameez_Khan
Legend
July 3, 2019

Hi everyone,

My apologies for getting back after a long time.

Is it working for everyone on After Effects 16.1.1?

If it isn't, would it be possible for anyone to share a project file, footage, and system information so that I can share that with an After Effects engineer? You can upload it to a file sharing service like Google Drive, Dropbox or Creative Cloud Files and share the URL here.

Thanks,

Rameez

Participant
July 7, 2019

No, it's still not working. I'm trying to solve the camera at 1.5-second R3D (RED Camera) footage shot in 4K. Having the same issue.

Participating Frequently
July 7, 2019

Try my ProRes solve as above.. I also encountered this issue again the other day - and a simple quit and restart of the machine worked. So you could try that as well.

Participant
July 3, 2019

Ive had the exact same issue with the 3D camera tracking and the Dynamic Linking

But its now working after I:

Downgraded my AE to 16.1.1

with Pr running at 13.1.2

Let me know if it works for anyone else.

sameonadobe