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JosephWang
Inspiring
October 24, 2018
Question

Time out obtaining dynamiclink server connection

  • October 24, 2018
  • 18 replies
  • 17595 views

Hello, thank you for this wonderful software.

I encountered a problem today, I can not use After Effects 3D camera Tracker, after pressing analytics, it will always wait and later shows

"time out obtaining dynamic link server connection"

圖像裡可能有文字

Mine is MBP 2017 16gb Mojave 13 inches

Here is what I have tried:

  1. reboot
  2. use different wifi, check firewall (My firewall is always turned off)
  3. reinstall AE and reboot
  4. reinstall AE, Media Encoder, Premiere, and All media player in my computer, with quick time left only, and reboot
  5. reinstall all program in different languages, and reboot
  6. using command line sudo open '/Applications/Adobe After Effects CC 2019/Adobe After Effects CC 2019.app/Contents/MacOS/After Effects'
  7. after all above, I use different footage format (ProRes 4444, mov, mp4)
  8. reinstall entire creative cloud (including Ai, Ps, Acrobat, Dimension, XD, Prelude, AE, Pr, Bridge, Audition, Media Encoder) and use CC cleaner tool to clean all (latest version), and reboot!

No luck, the problem remains same, I've tried official twitter asking question, no answers, I've tried local forums (Taiwan), no answers.

I have one last step I haven't tried, that's reinstalling my entire MacBook Pro, but I don't want to do that.

I've noticed that AE comes with Mocha, but I don't know if Mocha have 3D camera tracker, from my research, Mocha has 3D camera resolver, I don't know if they are the same thing, if they are the same thing, I can continue with my broken AE, because I really need that virtual 3D camera position & rotation, I really need that virtual 3D space to add my 3D objects, I need to extract those numbers to my other projects.

Thank you for listening to my question.

18 replies

Show previous replies
J
jonathano33185175
Participant
June 6, 2019

Same problem happening for me with same dialogue box but I am NOT using a dynamic link between premier and AE. Just one file in AE on one composition, simple camera tracker and get the same error message. any ideas on this guys?

File type is an old mp4, does that affect anything?

B
benjamintaylor
Participating Frequently
June 6, 2019

Hey guys, so this is still an issue for me but I have found a workaround for the time being.

If you export the clip you'd like to use out as a ProRes 422 (HQ, LQ or PROXY) and re-import the clip, you should be able to use that clip to track your scene and create a camera!

Then you can just delete that clip (leaving all of the 3D assets such as the tracked camera, ect.) and render out your scene using your original clip.

5
5O_ClockCharlie
Participant
May 17, 2019

Happening for me now with Warp Stabilizer in current AE... Including fresh AE projects with no Dynamic Link involved whatsoever.

G
guynoff
Participant
February 27, 2019

I fixed the same darn issue and I'll add a video fro my friend Maxim to help understand the fragile linkage.  So (for me) I resolved the issue by uninstalling Premier while keeping After Effects open and then reinstalling Premier.   Apparently if you installed AE after PR it won't see it.  Seems too simple but it worked for me.  Here is a link to a video that also gives a deeper undertsanding of the issue and extra cool stuff to know: Use Dynamic Link with After Effects

E
esemze
Inspiring
February 17, 2019

Why is Adobe ignoring this issue? I'm having this problem now with Warp Stabilizer and 3D Camera Tracker rendering them both useless.

    L
    liciad
    Participant
    January 24, 2019

    Anything new in this topic? Another desperate person with this issue here...

    N
    Nösnäs Media
    Participating Frequently
    November 19, 2018

    Holy sh*t, Adobe really needs to get their sh*t together. An update that stops Camera tracking from working? Great...

      S
      sequence W4
      Known Participant
      December 3, 2018

      I have the same problem here!

      For the second time this year, I will now spend the morning un-installing and re-installing a previous version in order to complete my work.

      I might try to stabilize the shots in Premiere and import later.

      Is it the type of media?

      Mac Mini Os X 10.13 Adobe AfterEffects 1997!

      S
      sequence W4
      Known Participant
      December 4, 2018

      Actually, I remember this fault from earlier versions.

      The tracker / stabilizer doesn't work with certain types of media. When I convert .mov the stabilizer works fine.

      So check with different codecs.

      - Pete

      erikh4135856
      erikh4135856
      Participant
      November 15, 2018

      Hello, just bumped into the same problem? Cant find any solution besides just using older versions, which I rather not. Found any long term solution yet?

      J
      JosephWangAuthor
      Inspiring
      November 16, 2018

      I haven't found any solution yet, sorry.

      J
      JosephWangAuthor
      Inspiring
      October 26, 2018

      [Update] Because I really need that feature, I did a completely fresh reinstall for my MacBook pro.

      Nothing changed................

      It still shows the same message...........

      Rameez_Khan
      Rameez_Khan
      Legend
      November 2, 2018

      Hi JosephWang,

      Sorry to hear about your issue with the 3D Camera Tracker and thank you for a detailed post.

      I'm trying to reproduce this issue on an iMac with macOS Mojave. Here are the steps that I follow:

      1. Import media in After Effects CC 2019. [For this test, I am using R3D, MOV and MP4 files]
      2. Create a composition
      3. Apply the 3D Camera Tracker effect
      4. Wait for the effect to analyze the frames

      Are you doing anything differently?

      I've also tried starting in Premiere Pro CC 2019, creating a dynamic link to After Effects and then apply the effect. In both tests, I'm not getting the error dialog that you're getting.

      I have one last step I haven't tried, that's reinstalling my entire MacBook Pro, but I don't want to do that.

      I appreciate the troubleshooting steps that you have tried and I'd not recommend doing that. Let's try some more steps before thinking about resetting your computer.

      I'm happy to investigate this issue with you. So, please provide as much information as you can.

      Thanks,

      Rameez

        J
        JosephWangAuthor
        Inspiring
        November 2, 2018

        Thank you, I actually have already reset my mac (including format my hard drive) and do the exact same thing as you do.

        Still happened same things.

        So I want to show you my hardware information, see if that can help

        MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports)

        2.3 GHz Intel Core i5

        16 GB 2133 MHz LPDDR3

        Intel Iris Plus Graphics 640 1536 MB

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