Participant

Answered

Undo doesn't affect preview

Forum|Forum|10 years ago
August 31, 2015
43 replies
22815 views

Adobe After Effects 2015.0.1 - ver. 13.5.1.48, so it's up to date.

Issue is as it follows:

While making anything in a composition -w hen I hit crtl+z (or choose undo from menu-edit) it does work - technically - but there is some preview problem. For example:

I make a solid square, then i move it to right, and again, and again. So we have 4 steps (create, move, move, move). So let's say I'm on the last step and the square is on the right. Then i hit undo. What I get is... the layer is still in the same position, but bounding box actually goes back to the step 3 (correct reaction!).

So while undoing, the visual material stays at it's place, and a bounding box moves as it should.

Please, help as soon as possible.
Adrian

This topic has been closed for replies.

Correct answer Todd_Kopriva

The After Effects CC 2015 (13.6.1) bug-fix update is available. It fixes several bugs, including the one being discussed on this thread.

Details: http://adobe.ly/1QqMMc6

Let us know how things work after you have installed the update.

Show previous replies

adaul_zambain

Participating Frequently

Everything was fine until today. I´m on the latest AE CC2015 version running on a fully updated on windows 10. It seemed to start happening when I used the puppet tool today. I´m also working with Illustrator files.

If I hit undo nothing happens until I purge the cache. It´s annoying to say the least.

The best part is that it´s a project I´ve been working on for a month and I have to deliver it tomorrow morning. Good to see we can count on solid safe releases.

N

neumannfx

Participating Frequently

Just for grins could you try totally going offline and see if the problem persists?

I'm running 2015.1 on a new HP ZBook (i7, 16gb, 256 SSD for OS, 1TB SSD EVO for media, Windows 7 Pro).

Not seeing this bug at home on my iMac.

But...

Now I'm not seeing it on my ZBook either. Had me dead in the water just a few hours ago at the office. The difference?

I'm not on my company's network any longer.

All I know is that the ZBook is ripping through the same project that was unworkable just this afternoon.

Maybe it's a mirage!

All I can tell you is that it's working fine now, at home, off the corporate network.

A

Anonymous

For me it seems the preview / cache update issue is not consistent...sometimes it works...sometimes not. I can't pinpoint the catalyst.

I agree with the post above, just put in functionality to roll back updates and this wouldn't be quite so stressful for those of us with deadlines!

A

Anonymous

I have an issue, ram preview doesn't update at all after changes. I can literally delete all the layers from as comp and the preview still displays whatever was there previously.

Have to restart program to fix which I assume is some kind of cache issue....?

Makes the program completely useless!

Is there a way to roll back an update within a version (ie not go back to cc2014) but say 13.5?

Motiongrapher-KMRkQT

Known Participant

There is a new update on creative cloud for this (since 12 hours ago). It did fix the control+z issue (the previous solution didn't work long, the problem came back after a while, super strange!!).

However, it does not fix the viewport unresponsiveness. I'm going to give up and rollback and inform everybody to stop updating, since Adobe do not test things properly before publish.

Suggestion for Adobe team, get a motion designer to test things on multiple PCs /Macs, before publishing new updates. He/She can run a heavy project file with 3D elements and particles etc on the same machines to get it evaluated for bugs. Simple as that. Thanks!

Todd_Kopriva

Inspiring

> There is a new update on creative cloud for this (since 12 hours ago).

There is not yet an update to resolve the issue under discussion on this thread. I don't know what update you're referring to, but we are targeting next week for a bug-fix update.

jb1234

Participating Frequently

Permissions definitely doesn't fix anything--Todd is right. I thought I fixed the problem on my PC several times by trying several different suggestions, but after a while it always starts doing it again at some point. Placebo effect, I think.

D

DerekDraven

Participating Frequently

Hardly. It either works or it doesn't. It's not a figment of imagination. It didn't work, so I tried the permissions trick, then it did. Simple as that. It comes with the territory, unfortunately. Not every solution works for everyone. I've been going for the last 4 days without a hitch.

J

Joyful_Mountain98A2

Participant

Exactly! (You're one of those 'lucky-config guy' )

Actually, today I tried (permissions trick) on 1 PC (Win10x64TH2-i7-3770K-GTX580) (as I got quite tired of too often cache-cleaning process), so the trick worked! (At least, during 1,5 hour AE work)

...Oh, my 2nd PC (Win7x64SP1-i7-2600K-GTX460) - I did NOTHING since latest update installed - (guess what?) NEVER had THIS bug (undo/redo redraws at no probem).

[go'n'guess what's what ]

Motiongrapher-KMRkQT

Known Participant

We're having the exact same issue. The viewport goes unresponsive. Please make an update available for this soon.

Generally speaking, why such a simple thing wasn't even tested before you release this update? Businesses and individuals get seriously affected by such bugs. Inform everybody that it's a risky business to update, I wouldn't do it if I knew!

Best regards,

Alex

Motiongrapher-KMRkQT

Known Participant

Solution found :

Use the following registry fix :

http://www.howtogeek.com/howto/windows-vista/add-take-ownership-to-explorer-right-click-menu-in-vista/

I used the above and the Control+Z unresponsive issue is gone. Also, the compositions with 3D Raytrace On is working faster now. Make sure to backup your registery before you install this. (just in case)

Cheers,

A

D

Draskoe

Participating Frequently

This doesn't solve it for me.

renzoo30746586

Participant

After Effects 13.6 nov update has major bugs keep using 13.5 you can do it by inatalling After Effects cc 2015 from creative cloud app and stop it at 90% of the dowload. that save my day

renzoo30746586

Participant

I have the same probem in windows 8 since the recent update 13..6.0.165 I ha to reopen After effects everytime it happens. Purge cahe memory sometimes fix the problem but just for a moment. It a mayor bug that Adobe need to fix.

Todd_Kopriva

Inspiring

> It a mayor bug that Adobe need to fix.

We're testing a fix now and hope to have a patch out in two weeks or less.

D

DerekDraven

Participating Frequently

Hi guys, I'm almost certain this has to do with Windows' ownership properties. I had to take ownership of my entire Program Files/Adobe folder, and just to be on the safe side, I did the same with my temp directories (which I've set up custom on my D:), and my Users/Name/AppData/Roaming/Adobe folder. This isn't the first time issues like these have popped up because of ownership rules, and it's happened on many other programs besides Adobe programs. I keep a custom right-click context menu entry to Take Ownership of all files, which you can download here at Add "Take Ownership" to Explorer Right-Click Menu in Windows

NOTE: Once I did this....it was bye-bye to the problem listed in this topic. I don't have to run as Admin anymore because.....technically.....I'm the big cheese. Just right-click the master directory and click "Take Ownership" and it will give you full rights and privileges to that folder, plus ALL files and sub-folders within the directory.

If you suspect a program is misbehaving, try this trick. You'll notice that by default, you probably aren't allowed to even create a shortcut within folders in your Program Files directory, and that's because technically, you ain't the owner. This trick constantly solves LOADS of problems for me. Just to give an example......I couldn't license music software because it couldn't physically write the key to my Program Files/Music Program directory, so taking ownership fixed that. Hope this helps!!

GSPFilmworks

Known Participant

Add me to the list of "Undo Un-Happiness."

Although, the "Run as Administrator" seems to help, but strange that it should as my account, the only account on the computer, IS the administrator account. I'm not holding my breath for this to be the solution, just reporting my experience.

Spoke to soon, doesn't seem to work. I've also Purged all media, no change.

Damn good thing I don't have a client sitting right next to me.

kevin66666666666666666666

Participating Frequently

Does anyone know how to revert back to half point upgrades... all I can see is how to down-grade to CS6.. there doesn't seem to be an obvious option to go backwards?

J

Joyful_Mountain98A2

Participant

Install previous version(s) :

http://blogs.adobe.com/adobecare/2015/06/16/how-to-find-and-install-previous-version-of-adobe-apps-in-cc-2015/

jorgosh

Participant

Serious work stoppage here with this bug! Grateful to Adobe Todd for taking the case in but we need it resolved as soon as possible. Thanks!

Szalam

Community Expert

GeorgeHatzFin wrote:

Serious work stoppage here with this bug!

It needn't be a work stoppage. If you need to get back to work quickly, you can install 13.5 again or 13.2 (CC 2014) via the Creative Cloud app. CC 2014 can open files created in 13.5 or 13.6 without issue.

And, yes, I hope it gets fixed soon too!

kevin66666666666666666666

Participating Frequently

I am having the exact same issue. Undo doesn't do anything. Stranger still if I turn off the layer it doesn't disappear. Purging memory/cache etc is no fix. Also tried deleting AE preferences this didn't help either. This update is causing serious work stoppage for me. Also it's not just in preview... this is showing up in final renders both from within AE and even when the are sent to Media Encoder...

E

edallpo

Participant

Updating my mouse driver fixed this issue and at least another one for me. (Re: After Effects 13.6.0.165 not possible to zoom in top and side camera Views???)

I do agree that it's a long shot.

D

Draskoe

Participating Frequently

Same problem here. Hope you'll fix it soon. Having your preview screen update as you tweak your animation is quite valuable for an animator, just so you know.

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