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Participant
August 31, 2015
Answered

Undo doesn't affect preview

  • August 31, 2015
  • 43 replies
  • 22815 views

Adobe After Effects 2015.0.1 - ver. 13.5.1.48, so it's up to date.


Issue is as it follows:

While making anything in a composition -w hen I hit crtl+z (or choose undo from menu-edit) it does work - technically - but there is some preview problem. For example:

I make a solid square, then i move it to right, and again, and again. So we have 4 steps (create, move, move, move). So let's say I'm on the last step and the square is on the right. Then i hit undo. What I get is... the layer is still in the same position, but bounding box actually goes back to the step 3 (correct reaction!).

So while undoing, the visual material stays at it's place, and a bounding box moves as it should.

Please, help as soon as possible.
Adrian

    This topic has been closed for replies.
    Correct answer Todd_Kopriva

    The After Effects CC 2015 (13.6.1) bug-fix update is available. It fixes several bugs, including the one being discussed on this thread.

    Details: http://adobe.ly/1QqMMc6

    Let us know how things work after you have installed the update.

    43 replies

    Known Participant
    December 3, 2015

    I was able to revert back to 13.5, but now dynamic link isn't working in a project I started with Premiere 2015.1 (9.1.0). Perfect!

    dhoene
    Known Participant
    December 3, 2015

    I just re-downloaded CC2014, at least that version is stable where I can get some work done.

    jb1234
    Participating Frequently
    December 3, 2015

    If I try to run After Effects as Administrator, none of my network drives show up in AE's file browser.

    Participant
    December 3, 2015

    Same issue,

    runing AE as administrator is a "working" workaround for me too.

    guavemotion
    Participant
    December 3, 2015

    We got a solution for this which works for us at the moment.

    We had the same problems on various windows 10 stations.

    Try to open after effects with the option "run/open as Administrator". This option appears when making a right click on the program icon.

    andy-mrio
    Inspiring
    December 3, 2015

    Seems that your workaround it's working.

    Did again a simple test and now undo seems to be correct.

    I'll confirm later as I approach another project in which I had the undo issues.


    Thanks!!

    Participant
    December 3, 2015

    I use windows 7 and unfortunately this method doesn´t work on my machine...

    Participant
    December 3, 2015

    Same problem here!
    The "end of the month"...really?

    Adobe Employee
    December 2, 2015

    A bad installation, hardware, local machine configuration details are very unlikely to be the cause of a problem like this - so don't psych yourselves out too much on that front. The bug in question is most likely related to some particular kind of change, or combination of changes, to the project - and may be happening intermittently. The most useful details would be -- how were you modifying the project just before the problem appeared (for example - I was using the clone brush, I pasted a layer and then undo'd, etc).

    jb1234
    Participating Frequently
    December 2, 2015

    All I have to do is create a new project, draw out a rectangle shape object, move its position, hit undo. Shape doesn't move back to where it started, but bounding box does. Cache purge updates its position, but another move/undo takes it back to square 1.

    jb1234
    Participating Frequently
    December 2, 2015

    Okay, so I totally uninstalled After Effects and reinstalled from scratch from the desktop Creative Cloud app (back to the latest update), and now undo is working correctly. Maybe the update process is borking something, and reinstalling fresh fixes it? I'd suggest to give it a try, as it worked for me.

    jb1234
    Participating Frequently
    December 2, 2015

    Spoke too soon. After using AE for about 30 minutes, the problem is back. What in the world.

    dhoene
    Known Participant
    December 2, 2015

    Submitted a bug report as well, but am having the same issue that only purging the memory/cache refreshes the preview with any updates tot the timeline.  I'm trying to get work done, so I can't restart my project, but I am working with 4k (screen capture) footage in a 1080p timeline to show a web interface, but things like deleting all layers from the timeline doesn't update the preview window without the purge, so it's frustrating.

    Adobe Employee
    December 2, 2015

    If you're seeing this in 13.5, please try upgrading to 13.6.

    For those experiencing this in 13.6, please try:

    1. Turn on logging (Help -> Enable Logging) (requires an app restart)

    2. Using the simplest set of steps you can, get into the preview-not-updating-after-undo state.

    3. Once you're in the state, make a copy of the log file (Help -> Reveal Logging File). This should ensure the last things in the log are hopefully the things you did just before the problem occurred....

    4. Either post the saved log here (via Pastebin.com ‌‌/ Dropbox), or send via a bug report Feature Request/Bug Report Form‌ with a DETAILED report of the steps you took to get there (this is critical, as we'll have to narrow exactly which project change is causing things to get out of sync!)

    Also, in cases where you are no longer seeing updates, please check the CPU usage of AE in your Activity|Resource Monitor - it's possible that what looks like preview not updating may in fact be AE cranking on a slow frame in the background.

    And finally - in 13.6 (though not in 13.5), purge should potentially fix bugs in this family. If you're seeing this in 13.6 and purging memory + cache does NOT fix the preview, please call that out explicitly, as it might be a slightly different problem.