AE Beta crashes and cannot open

Hey @JohnColombo17100380 - thanks for the reply!

I followed your guide and sent the Log to your DM.

You're right, @lukeripa, I apologize for my (again) delayed response. This thread had fallen off my radar amidst other tasks.

Without crash logs, the next best option for you and @chrisd11592954  would be to capture application logs and share those with us. Since you aren't able to launch After Effects, you can enable logging by placing a .txt file inside a "logs" folder in the application preferences folder. The name and exact location of the .txt file varies a little based on whether you are using the release or Beta version of After Effects, and by OS as well.

Name of .txt file

• For the release version of After Effects, name the .txt file "After Effects Log.txt" (without quotes)
• For the Beta version of After Effects, name the .txt file "After Effects (Beta) Log.txt"

Path for .txt file

• On Mac, place the file in /Users/<your user name>/Library/Preferences/Adobe/After Effects/25.0/logs
• On Windows, C:\Users\<your user name>\AppData\Roaming\Adobe\After Effects\25.0\logs

(you may need to adjust the application name and version number slightly for the app/version you are using)

Once you've placed the .txt file in the location above, start After Effects. Once it has crashed, check that the file has had the log written to it and share it with me in a DM (it will contain some file path information you probably don't want here in the public forum).

Thanks again for your patience,

- John, After Effects Engineering Team 

@JohnColombo17100380 

John, with all due respect, we are paying customers and radio silence like this is absolutely unacceptable. To make everything even more questionable, when issues like this were presented in the past (meaning identical situation) also there was radio silence. 

Again, given it's a crash happening before the app even starts, it doesn't send ANY crash report. I want to understand what's wrong, and how to fix it, so please tell me all the alternatives there are to a crash report to find a fix.

But I absolutely need to understand how to fix this as it could present itself once the stable major updates come along. 

Hello John,

any update on why AE Beta crashes ?

I just installed AE 25, and it crashes exactly the same way AE Beta does...

Could you please find a solution ? AE is at the core of my activity and business...

Thank you,

Christophe

Sorry normal AE is 24.2.1

Hi John,

AE Beta crashes in any situation at start.

Here's the last error message right now.

Otherwise I run AE 24.1.2, which I fear updating to the latest, because if it crashes like the Beta and I can't work anymore...

@JohnColombo17100380 Hello,

So as I said no crash report is generated, and I think it's because the software never starts.

I tried to enter in safe mode, but happens the same thing. I also did try a good number things (reinstalling; uninstalling, log out of CC and back in, installing; both of the above with rebooting the system in the middle; I removed the third party plugins) but to no luck.

Also, the directory AE Beta is claiming to be the issue it's all there.

The Release version works with no issue, same goes for Premiere Pro and Media Encoder. 

@chrisd11592954 Thank you for your patience with my response, I've been out sick most of the month. Are you still experiencing this crash in the latest version of After Effects (Beta)? Is the release version crashing for you as well?

In looking at our crash reporting system, I am only seeing crashes from you coming from Premiere Pro and even those are from September, so the crashes from After Effects don't seem to b

@lukeripa I unfortunately don't see any crash reports from you in our reporting system. Does running in Safe Mode without third-party plug-ins avoid the crash?

Thank you both for any further information,

- John, After Effects Engineering Team 

This is also happening to me, but I'm on Windows 11.

I updated to the new version of AE Beta, but it still always crashes....Is there anyone to help and give me a solution ??