AE Beta crashes and cannot open

Hi John,

I updated to AE beta 25, and I still have the immediate crashing problem.

I removed the insta360 plugin from mediacore, tried to start with and without 3rd party plugins, but the app still crashes directly...Would you have any solutions ?

Hi John,

I tried Safe mode and disabling third-party plugins, but it stills crashed right after...

Ah, thank you for that background, @chrisd11592954.

how removing the insta360 plugin from premiere and premiere beta would impact AE beta ?

By @chrisd11592954

Plug-ins are generally installed in a location that is shared by both After Effects and Premiere Pro, and will be loaded by both if both apps support the plug-in. The Insta360 plug-in is supported by both Premiere and AE.

Does After Effects (Beta) launch successfully if you use Safe Mode? Hold ⌘ + ⌥ + ⇧ immediately when launching After Effects (Beta) and then choose "Start in Safe Mode". You'll then be shown a dialog that allows you to disable 3rd party effects—I would first try leaving 3rd party effects enabled to see if After Effects will launch with them, as it would help narrow down the potential cause of the crash if it does launch with them enabled.

- John, After Effects Engineering Team 

Sorry i didn't finish my sentence...the problem in premiere pro and beta is that since updates a few weeks ago, mp4 files cannot be imported, or read when opening a project using mp4 files.

https://community.adobe.com/t5/premiere-pro-bugs/i-updated-premiere-pro-and-premiere-pro-beta-and-since-then-i-can-t-import-or-read-mp4/idi-p/14601083

Hello John, thanks for answering.

The insta360 reframe plugin is installed in premiere pro and premiere beta. They do not crash and the plugin works normally.

I have another problem in premiere which I reported in the premiere pro section, which is that mp4 files and

With AE, 2024 works normally, but since around 4-6 weeks, since my last update of AE Beta, it simply and systematically crashes when starting...

So I don't understand, how removing the insta360 plugin from premiere and premiere beta would impact AE beta ?

Thanks,

Chris

Hi @chrisd11592954,

Thank you for reporting this issue. I do see some crashes from you in our system, but they appear to be mostly from Premiere (Beta) and Media Encoder. Have you been seeing crashes in those apps as well?

The crashes appear to be caused by the Insta360 plug-in. Do you have that plug-in installed? If so, does uninstalling it allow After Effects to launch?

Thanks again for reporting this issue and for any further information you can provide,

- John, After Effects Engineering Team