Participant

Question

Adobe bridge 2023 crashes on startup

Forum|Forum|3 years ago
December 25, 2022
2 replies
1471 views

Basically, no matter what I do, not matter what solution I try to follow, Adobe Bridge 2023 crashes immediately after starting up. I don't get to click anything, I don't get to press any buttons or shortcuts, it just loads the UI and crashes after about a second. I'd love some help since I kind of rely on Adobe Bridge for my photography.

This topic has been closed for replies.

R

RAMson

Participant

I also have this problem on Windows 10. Have tried most things to get it to work. 2023 worked fine at first but is just a problem now. downgrade to version 2022 which works well.

R

RAMson

Participant

Same here. I also have this problem on Windows 10. Have tried most things to get it to work. 2023 worked fine at first but is just a problem now. downgrade to version 2022 which works well.

Rahul Saraogi

Participating Frequently

Hello,

Thank you for reaching out to us. To better investigate the issue, could you please share the following information:

1. Bridge version

2. System details

3. Did you submit the crash dump/log and if yes, with which email id so we can get the details or you can share the crash log/dump with sharewithbr@adobe.com

4. Please clean the preferences, plist/registry entries, and try again. If you are using a mac, after deleting plist entry you have to kill cfprefsd from activity monitor to refresh the entries

We have also released a new Beta version with critical functional and stability bug fixes. Could you please try the latest beta version and confirm if that resolves the issue for you?

https://community.adobe.com/t5/bridge-discussions/adobe-bridge-beta-is-now-available/td-p/13439655

Thanks,

Bridge Team

L

Linas5FC0Author

Participant

Thanks for the response!

I'll send the details to the email, but for now:

1. Bridge 2023
2. i3-12100F running the latest windows insider beta build, GTX 1060 3GB, 256gb NVMe and a 1TB HDD.

3. Sending right now

4. Not sure how to do that

Also, unfortunately, beta version doesn't seem to help.

P

Pw Lucas

Known Participant

Hi Linas5FC0,

My System info: desktop PC ASUS ROG STRIX Z390-F GAMING and all the drivers are up to date.
Processor: Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz (16 CPUs), ~3.6GHz.
Memory: 32768MB RAM
Graphic card: Radeon RX 580 Series and is up to date.
Operating System: Windows 10 Pro 64-bit and is up to date!

Try this method in Adobe Bridge 13.0.3.693.
In Bridge 2023 Preferences and in the Metadata settings. Which I have unchecked all boxes that I don't need and only checked the ones that I use for my data
Also, from Preferences: Advanced:- I have set Use Software rendering on, which seems to be better for preview viewing.

Which I have found so far it working and fine and only leaving me a dump file now and then.

I also went back to Bridge 2022 V:12.0.4 with no joy.

Please let me know if this works for you.

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