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Adobe bridge 2023 crashes on startup

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Basically, no matter what I do, not matter what solution I try to follow, Adobe Bridge 2023 crashes immediately after starting up. I don't get to click anything, I don't get to press any buttons or shortcuts, it just loads the UI and crashes after about a second. I'd love some help since I kind of rely on Adobe Bridge for my photography.

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R

RAMson

Participant

I also have this problem on Windows 10. Have tried most things to get it to work. 2023 worked fine at first but is just a problem now. downgrade to version 2022 which works well.

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R

RAMson

Participant

Same here. I also have this problem on Windows 10. Have tried most things to get it to work. 2023 worked fine at first but is just a problem now. downgrade to version 2022 which works well.

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Rahul Saraogi

Participating Frequently

Hello,

Thank you for reaching out to us. To better investigate the issue, could you please share the following information:

1. Bridge version

2. System details

3. Did you submit the crash dump/log and if yes, with which email id so we can get the details or you can share the crash log/dump with sharewithbr@adobe.com

4. Please clean the preferences, plist/registry entries, and try again. If you are using a mac, after deleting plist entry you have to kill cfprefsd from activity monitor to refresh the entries

We have also released a new Beta version with critical functional and stability bug fixes. Could you please try the latest beta version and confirm if that resolves the issue for you?

https://community.adobe.com/t5/bridge-discussions/adobe-bridge-beta-is-now-available/td-p/13439655

Thanks,

Bridge Team

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L

Linas5FC0Author

Participant

Thanks for the response!

I'll send the details to the email, but for now:

1. Bridge 2023
2. i3-12100F running the latest windows insider beta build, GTX 1060 3GB, 256gb NVMe and a 1TB HDD.

3. Sending right now

4. Not sure how to do that

Also, unfortunately, beta version doesn't seem to help.

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P

Pw Lucas

Known Participant

Hi Linas5FC0,

My System info: desktop PC ASUS ROG STRIX Z390-F GAMING and all the drivers are up to date.
Processor: Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz (16 CPUs), ~3.6GHz.
Memory: 32768MB RAM
Graphic card: Radeon RX 580 Series and is up to date.
Operating System: Windows 10 Pro 64-bit and is up to date!

Try this method in Adobe Bridge 13.0.3.693.
In Bridge 2023 Preferences and in the Metadata settings. Which I have unchecked all boxes that I don't need and only checked the ones that I use for my data
Also, from Preferences: Advanced:- I have set Use Software rendering on, which seems to be better for preview viewing.

Which I have found so far it working and fine and only leaving me a dump file now and then.

I also went back to Bridge 2022 V:12.0.4 with no joy.

Please let me know if this works for you.

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