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AllanY
AllanY
Participant
January 30, 2025
Question

Adobe Bridge Blue Thumbnails macOS for H265/HEVC Footage

  • January 30, 2025
  • 12 replies
  • 2560 views

Has anyone found a solution to the blue thumbnail glitch on Adobe Bridge on macOS? Thumbnails on ProRes HQ footage look normal, but any H265/HEVC footage has a blue tint. I know Windows has a solution by installing HEVC extensions, but I can't find any for macOS. I am on the latest macOS Sequoia and Adobe Bridge versions.

    12 replies

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    D
    Daemon Baizan
    Participant
    March 1, 2025

    I have the same problem with blue thumbnails for video in Adobe Bridge. It's 3/1/25 and I'm using the latest Bridge, the latest Photoshop, running Sequoia 15.3.1 on a Mac Mini M4 Pro. The actual video will play in correct color, but the thumbnails are all blue tinted. I've re-installed Bridge a couple of times to no avail. I'll attach a screenshot showing the thumbnail of a RAW (NEF) file in true color, the blue thumbnail of a video made of the exact same scene, and a paused Quicktime window showing that blue-thumbnailed video playing with correct color.

      D
      Daemon Baizan
      Participant
      March 1, 2025

      Following on my comment above, here's a screen capture video of those blue thumbnails in action: https://spaces.hightail.com/receive/4zBUGqrqCF

        A
        Adobe Employee
        Ashmit Singh
        Adobe Employee
        March 7, 2025

        Hi Daemon,

         

        We tried this with files on our end and were unable to reproduce same,

        could you kindly share the file where you see this blue tint with us.

        Your assistance is greatly appreciated!

         

        Thanks,
        Bridge Team

        A
        Adobe Employee
        Ashmit Singh
        Adobe Employee
        February 21, 2025

        Hi @AllanY ,

         

        Thank you for your feedback.

        We were unable to reproduce the issue on our end.

        Please share the sample file/files on which you are observing the issue at sharewithbr@adobe.com and mention this thread. Also if you could kindly attach screenrecording of issue.

        Your assistance is greatly appreciated!

         

        Thanks,
        Bridge Team

        StephenWebster
        StephenWebster
        Inspiring
        April 10, 2025

        Same issue. H.265 and Canon Log2  footage all show blue. 

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