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FranciscovATX
Participant
November 2, 2021
Answered

Bridge 2022 Keeps Crashing

  • November 2, 2021
  • 17 replies
  • 9998 views

I updated my operating system to MAC OSMonterrey a couple of days ago and then updated to new version of Bridge and now the application keeps crashing. This is completely unaceptable, is anybody working on this issue?

    This topic has been closed for replies.
    Correct answer marzo19

    Hi,

    Are you holding down CMD + OPT + SHIFT while you restart Bridge? 

    17 replies

    V
    VictorS982
    Participant
    October 20, 2022

    Bridge 2023 keeps ceashing

    J
    Jaydude-wb
    Inspiring
    October 6, 2022

    Same here. The second CC app that doesn't start - Premiere and Bridge.

    J
    Jaydude-wb
    Inspiring
    October 6, 2022

    And CC Desktop is hard to start too.

    O
    OldBaldGuy
    Participant
    August 24, 2022

    Windows 11, i9x16 processors, 64 G RAM. Been using Photoshop since v4. Bridge locks up, dims, wont do a thing. Have to use the task manager to shut it down. Tried all the things that Adobe suggests - just getting worse.  Today I downloaded a couple of free programs to view Raw files - (edited) has been running for 6 hours with no issues. No, it isn't as integrated to PS, but it works and it is still quicker to use this than deal with Bridge everytime 5 minutes. it'sa SHAME that a FREE program works better than the one that we have to pay for. As much as I hate to admit it - going to start looking for something other than Adobe.

     

    F
    Florian22782515aj6n
    Participant
    August 24, 2022

    Ive noticed a rogue file that crashes everything. Check your files. Adobe
    bridge isen’t funded enough annymore to fix annything. Had it with them--
    Met vriendelijk groeten,

    Florian 

    (PII removed by moderator)

    O
    OldBaldGuy
    Participant
    August 24, 2022

    What is the rogue file?? What I am I looking for?

     

    D
    danielw96113559
    Participating Frequently
    August 23, 2022

    I am having the same issue, OS Monterey 12.5.1 on a Imac, trying to open Bridge 12.03, but it crashes immediately when I try to open it. 

    K
    Katherine24973481cif4
    Participant
    June 22, 2022

    I am having the same issue except for instead of crashing it freezes. It doesn't matter what I do...it freezes. What is going on??? And of course there is NO ONE in Adobe to talk to about this issue. Has anyone had any luck fixing this issue? I've reinstalled the program multiple times to no avail. 

     

      nikunj.m
      Community Manager
      nikunj.mCommunity Manager
      Community Manager
      July 8, 2022

      Hi, 

      Would you mind telling us more about the issue you're experiencing? Which version of Bridge are you using & which operating system are you working on? Does the app crash while performing a particular task?

       

      Regards,

      Nikunj

      C
      Carlo5EED
      Participant
      June 22, 2022

      Same issue here with Adobe Bridge 2022. Crashes on start.

      CMD+OPT+SHIFT does nothing, it keeps crashing.

      Uninstalled/Reinstalled and nothing changes.

      Any idea?

        eckerdiego
        eckerdiego
        Participant
        June 22, 2022

        In my case, the only alternative I found was to use Bridge 2019.

        J
        Joost24796525u2gr
        Participant
        June 9, 2022

        have the same problem for months and months, but i think adobe is too busy chasing away premiere pro customers 

        G
        GhadaSmiles
        Participant
        June 11, 2022

        Have the same problem and I'm late on photo deliver now for almost a month .. this is hell!

        Bridge freezes every other minute and I've tried everything .. nothing works. AND the reports are not even being sent out!

        kennethv22293067
        kennethv22293067
        Participant
        March 9, 2022

        SAME

        Im using a MacPro 2010

         

        Hardware Overview:

          Model Name: Mac Pro

          Model Identifier: MacPro5,1

          Processor Name: 6-Core Intel Xeon

          Processor Speed: 2.93 GHz

          Number of Processors: 2

          Total Number of Cores: 12

          L2 Cache (per Core): 256 KB

          L3 Cache (per Processor): 12 MB

          Hyper-Threading Technology: Enabled

          Memory: 40 GB

          Boot ROM Version: 141.0.0.0.0

          SMC Version (system): 1.39f11

          SMC Version (processor tray): 1.39f11

          Serial Number (system): H0140081EUH

          Serial Number (processor tray): J513401HYBH8C     

          Hardware UUID: A326DE2E-1522-56D0-83AE-367D2F70DA94

          A
          Aoneself
          Participant
          May 4, 2022

          why is this still not fixed? 

          L
          Lumigraphics
          Legend
          May 4, 2022

          Are you sending crash reports? I am not seeing this on my systems so its not universal.

          eckerdiego
          eckerdiego
          Participant
          December 15, 2021

          For me, using MacOs Big Sur, Bridge only works in CC 2019 version. In most current versions it starts, but soon closes by itself. I've tried all the procedures and guidelines I found on Adobe forums and nothing resolved.

            eckerdiego
            eckerdiego
            Participant
            December 29, 2021

            SessionID=a788af99-68cf-456a-94a8-6390054cf393.1640790881666 Timestamp=2021-12-29T12:14:41:666-0300 ThreadID=41729 Component=ngl-lib_kOperatingConfig Description="Deserialize: No Operating Config file, default init"
            SessionID=a788af99-68cf-456a-94a8-6390054cf393.1640790881666 Timestamp=2021-12-29T12:14:41:731-0300 ThreadID=41939 Component=ngl-lib_NglAppLib ErrorID=403 Description="GetCachedNglProfile Status: NGL Profile Unavailable"
            SessionID=a788af99-68cf-456a-94a8-6390054cf393.1640790881666 Timestamp=2021-12-29T12:14:41:737-0300 ThreadID=41939 Component=ngl-lib_NUSecureProfileDao Description="GetPrefetchedSecureProfile : Prefetched ASNP not found"
            SessionID=a788af99-68cf-456a-94a8-6390054cf393.1640790881666 Timestamp=2021-12-29T12:14:41:737-0300 ThreadID=41939 Component=ngl-lib_NUSecureProfileFetcher ErrorID=SPDaoLevelStatus:11 Description="ValidateAndGetPrefetchedSP : Failed to fetch prefetched ASNP"
            SessionID=a788af99-68cf-456a-94a8-6390054cf393.1640790881666 Timestamp=2021-12-29T12:14:41:737-0300 ThreadID=41939 Component=ngl-lib_NglAppLib ErrorID=228 Description="GetPrefetchedNglProfile Status: Data Not Found : Cached NGL Profile"

            B
            Barry22137058a76p
            Participating Frequently
            December 8, 2021

            Is there an older version of Bridge available to dowbnload?

            gary_sc
            Community Expert
            gary_scCommunity Expert
            Community Expert
            December 8, 2021

            There can be a subtlety in doing this but the following has worked well for me:

             

            Before you click on anything, hold the Shift-Command-Option keys.

             

            Now double-click Bridge BUT KEEP YOUR FINGERS ON THE SHIFT-COMMAND-OPTION keys until the window pops up asking if you want to delete the Prefs. Once that window is up, THEN you can release the keys.

             

            Please let us know if this works

              B
              Barry22137058a76p
              Participating Frequently
              December 8, 2021

              Tried it. Never saw the "delete preferences" prompt. It's now open (after restarting) but Photoshop started doing the same thing. I tried the option command shift and a prompt did come up, asking me if I wanted to delete the settings. That sounded scary so I rried opening it again, and it opened. 

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