Skip to main content
C
center-turnlane
Participant
January 6, 2023
Question

Bridge constant crashes after driver update

  • January 6, 2023
  • 5 replies
  • 1321 views

Hey all,

 

I have been experiencing constant crashes after updating my drivers to the latest version (Nvidia Graphics Driver vers 528.02; 3060ti). Bridge was running at the time. I also switched back from software acceleration to hardware acceleration.

 

Thanks for any help!!!

This topic has been closed for replies.

5 replies

scottbu
scottbu
Inspiring
January 26, 2023

I had the same problem.  After about 30 crash report submissions to Adobe, someone from the Bridge team emailed me that NVIDIA 528.02 was the problem.  He suggested downgrading the NVIDIA driver.  By that time, I had already downgraded Bridge to the 2022 version and was having no problems.

 

I did a CLEAN reinstall of the NVIDIA 528.02 driver, upgraded Bridge back to the latest, and have no problems since - even after upgrading to NVIDIA 528.24.  I don't know whether downgrading Bridge first helped, or doing a CLEAN reinstall of the NVIDIA driver helped (or both), but I haven't had any issues since.

H
Hannah2272607568yp
Participant
January 23, 2023

Having the exact same problem! I just recently switched to a 3060 Ti and figured i should update the drivers along with it, but now whenever i try to rate a file(cr3 files) it freezes and then crashes. Bridge has also suddenly loads things weirdly. 

Hoping this will be fixed quickly as i use Bridge in my work.

    H
    Hannah2272607568yp
    Participant
    January 23, 2023

    Attempted to switch to the studio drivers as well, but i still encounter the same issue

    C
    center-turnlaneAuthor
    Participant
    January 24, 2023

    I haven't tried switching drivers yet but for now, I have just been using an older version of bridge and it's working just fine. I'll probably try out the driver fix later...

    Erik Bloodaxe
    Erik Bloodaxe
    Legend
    January 23, 2023

    There is a new driver, 528.24 which gets round the problem.

    Read this:

    https://community.adobe.com/t5/bridge-discussions/bridge-13-01-bridge-crashes-every-time-i-exit-full-screen-mode/td-p/13477607

    Sridhar5C7E
    Sridhar5C7E
    Participating Frequently
    January 25, 2023

    looks like new driver 528.24 also hasnt fixed the issue, i rolled back to v 526 it works flawlessly now. will update for now and wud recommend to downgrade to older version.

      Erik Bloodaxe
      Erik Bloodaxe
      Legend
      January 25, 2023

      A bit of a mystery then!

      I experienced constant crashes withe 528.02 but no issues with 528.24. (My GPU is Quadro RTX 4000.)

      Sridhar5C7E
      Sridhar5C7E
      Participating Frequently
      January 23, 2023

      Same issue with me after a update to latest Nvidia driver for 2060 Super. Before that app kept working quiet smooth even a basic 1060 3gb card

      Sameer K
      Community Manager
      Sameer KCommunity Manager
      Community Manager
      January 6, 2023

      I'll help you figure this out.

       

      First, try to reset Adobe Bridge:

      • Press Ctrl+Alt+Shift (Windows) when lanching Adobe Bridge until the Reset Settings dialog box appears.
       
      • Select all three options--Reset Preferences, Reset Standard Workspaces, and Purge Entire Thumbnail Cache--and then click OK.

      If this does not help, try this on Windows: GPU info & Logs location is %APPDATA%\Adobe\CameraRaw. A shortcut to get to this folder on Windows is:

      • Press the Windows + R
      • Enter %APPDATA%\Adobe\CameraRaw

         

      • Rename the GPU & Logs folder in this directory by adding .old at the end. (GPU.old & Logs.old)
      • Restart Bridge, which should capture the updated driver & hardware capabilities.

       

      Let me know if this helps. Thanks!
      Sameer K

      C
      center-turnlaneAuthor
      Participant
      January 9, 2023

      Hi Sameer,

       

      Unfortunately, neither option fixed the problem. I did also notice that when I tried to reset Bridge I only got 2 options compared to the three you said I would get:

       

       

      Thanks!

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices