Participating Frequently

Question

Bridge CS5 Won't Open

Forum|Forum|15 years ago
August 11, 2010
20 replies
52758 views

I just installed the Photoshop CS5 Production Premium suite on my Win 7 system.

I have 8GB RAM, 2.60 GHz processor, 64-bit operating system.

Photoshop works fine. However, Bridge does not open. When I click either File>Browse in Bridge, or click the BR icon, I see a momentary spinning circle timer, then nothing. While the little circle is spinning, the red X in the upper right hand corner of the Photoshop window turns gray.

I called Adobe and spent nearly two hours with a tech to solve this problem. The solution he came up with is not satisfactory, and I was wondering if anyone else had an idea.

We tried to reset Bridge using the CTR while opening Bridge and checking the three options, then restarting Photoshop.

We reinstalled Photoshop from the discs.

Finally, we set up a new user account on my computer. If I open Photoshop in the second user account, I can open Bridge. However, since all of my thousands of photos are saved in files in my first user account, I cannot save any photos to these files if I am in the second account. Also, I cannot browse my photo files, as they are in the first user account.

Obviously, I can't operate this way. Does anyone have a fix or an idea of what to do?

This topic has been closed for replies.

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Ron Geisman

Participating Frequently

Installed CS5 Design Premium today (32 bit version) in a Win 7 environment and Bridge does not open. This topic has over a thousand views and Adobe has still not successfully provided a response to the problem. Adobe.... hello? Are you there? Do you read these forms? Is there a solution? At least respond. Hmmm.... tomorrow I'll try and do battle with Tech Support. If anything is resolved I'll post the results.

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Stradibarrius

Participating Frequently

Good Luck Ron!!!

I have always thought of Adobe as being more responsive than other software companies...I guess this proves that is not true.

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Ron Geisman

Participating Frequently

Hi...

Thanks for the email. Just spent four hours with low-level tech support in

India. Nice people, but no help. They're kicking it up to the next level and

I should hear from someone in "four of five days."

It is still about the classiest bunch in a very un-classy industry.

Regards,

Ron Geisman

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photogal1055

Participant

not sure if this applies to all who have posted, but I finally solved the issue with bridge in my computer. I am Mac and I could not open bridge from photoshop CS5, nor could I access tools from bridge. what was causing a conflict was I had a drive that was named Library. when I renamed the drive photoshop and bridge worked without any problems. just wanted to let you all know incase you have a similar issue.

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Stradibarrius

Participating Frequently

I am NOT a computer geek. I know enough to tear stuff up but...this sounds like it could have some possibilities??????

I hope someone who is a geek and runs W7/64 can try it and see if it works.

If ADOBE won't help there are probably people here that are plenty smart enough to find a fix.

thanks for your post!

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ateyapi

Inspiring

I was having the same problem and decided to run Photoshop as 32 bit rather than 64 bit. NOW BRIDGE WORKS OK.

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Stradibarrius

Participating Frequently

did it just start working one day???or did you do something to make it work?

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ateyapi

Inspiring

I just ran adobe photoshop in 32 bit mode, not 64 bit mode, and it started

working

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greasemeat

Participant

Anyone? I have the same issue. Windows 7 Ultimate 64, Bridge CS5 opens in Admin account just created but not the original account with admin rights. Don't make me transfer all my files over to a new account over some bug introduced with the latest update please.

Don't ignore this issue please

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photogal1055

Participant

I have a similar issue. I am running Mac 10.5.8 on a intel desktop. installed PS5 and can not open bridge while in photoshop. I can open bridge by itself but get an error message when I try to go from photoshop to bridge. also my photoshop tool are not available in bridge and mini bridge. not sure what else is wrong, but last night I tried to re-dock my panels one on top of the other and could not do that. I could put them side to side but not on top. I have been working with tech support for months with no solution. I have checked the start up scripts in bridge prefrerences and they seem to be missing. I have used the same install disk and intstalled the program on mylaptop and it works fine.

I did create another admin user acct put the problem still exists, so that did not help my situation.

We need a fix to this problem!

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Stradibarrius

Participating Frequently

I have exactly the same problem. The symptoms are exactly as you described. Win7 64 machine.

I too had to create a new user and Bridge works fine but all of my photos are with my user name.

This problem is common and persistant.

If I open under the new "test" user name everything works smooth as glass. It operates very fast and I am happy except I can't use Bridge under my user name. Photoshop CS5 works fine but no Bridge CS5. Bridge CS3 wiil work though.

Please some body HELP!!!!!

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heronsong

Inspiring

I have exactly the same problem trying to run Bridge on a new computer with windows 7 64 bit

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Stradibarrius

Participating Frequently

Obviously this is a problem they are not interested in finding a solution.

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GraphicsFactory1080

Participant

I did a clean install 3 days ago. Bridge worked the first day did the updates the second day and that's when it stopped working. I then uninstalled master collection. Created a new user account under windows 7. Reinstalled the master collection, and at that point still had nothing work.

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GraphicsFactory1080

Participant

Trashed the preference on both programs multiple time during this whole process, and that didn't seem to help.

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GraphicsFactory1080

Participant

Well I tried removing the whole master collection, and then reinstalling it. I can open up the task manager, watch the program execute and then close. I get no error message nothing. I even tried installing under a new user as suggested in the forums. Still nothing.

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Anonymous

A reinstall will not change the preference file in either Bridge or Photoshop. If there was an error before there will be an error after reinstall.

Reset Bridge hold down the Crtl key and start Bridge. For PS hold down the Crtl + Alt + shift keys and then start PS. You will get a reset window if done correctly.

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GraphicsFactory1080

Participant

I am having the same issue as well with Bridge CS5 just not opening in Win7 64. I think it has something to do with the updates. Because right after I installed the updates it stopped working. Plus on my co-workers machine with the exact same setup minus the updates it works great.

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Anonymous

Have you tried resetting PS since the update?

You say it does not open. Does it crash, or do what?

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Anonymous

Open Task Manager and look for a hidden instance of Bridge in the Processes tab.

End that and Bridge might start normally. That hidden instance is created if you have Autostart on Log on checked in preferences.

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alpacajackieAuthor

Participating Frequently

I checked. There is nothig with Bridge in the file name open in the Processes.

The only two items that have anything to do with Photoshop that are running in the Processes are:

CS5ServiceManager.exe* 32

Photoshop.exe

I closed out of Photoshop, which stopped the Photoshop.exe process.

I manually closed the CS5ServiceManager.exe* 32 process.

Then I started Photoshop up again.

Still cannot open Bridge.

Any other ideas? :-)

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Anonymous

When you switched to Win7 was it a clean install or migration from

XP? I have seen posts where the some stuff gets left over that the new OS does not like. Perhaps that is why it works with new ID.

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