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handpaintedstudio
handpaintedstudio
Known Participant
June 24, 2013
Question

Bridge scrolling not working.

  • June 24, 2013
  • 18 replies
  • 21479 views

My mouse scroll wheel no longer works in Bridge CC  it had however worked in CS6.  So now I'm unable to scroll quickly using my mouse scroll wheel while hovered over the folder's content area.  Please help is there a fix to this or an option I need checked somewhere??

This topic has been closed for replies.

18 replies

C
CCSS1212
Participating Frequently
October 24, 2017

Hi All,

Thanks for reporting scrolling experience issue.

We have released a new version of Adobe Bridge (CC 2018) on 18 Oct 2017. The new version build number is 8.0.0.262. This version is available to install via Adobe Creative Cloud application.

We have improved scrolling experience in this version. Please install the latest version and check for issue you may have encountered. You can check all new features at https://helpx.adobe.com/bridge/using/whats-new.html (or from Bridge Application -> Help Menu -> What’s New…)

You may need to update the Creative Cloud application and restart your computer to see the updated installer.

Thanks,

Avinash

pgelra
Adobe Employee
pgelra
Adobe Employee
October 24, 2017

Hi All,

Thanks for reporting scrolling experience issue.

We have released a new version of Adobe Bridge (CC 2018) on 18 Oct 2017. The new version build number is 8.0.0.262. This version is available to install via Adobe Creative Cloud application.

We have improved scrolling experience in this version. Please install the latest version and check for issue you may have encountered. You can check all new features at https://helpx.adobe.com/bridge/using/whats-new.html (or from Bridge Application -> Help Menu -> What’s New…)

You may need to update the Creative Cloud application and restart your computer to see the updated installer.

Thanks,

Praveen Gelra

pgelra
Adobe Employee
pgelra
Adobe Employee
July 20, 2016

Hi All,

We have released a new version of Adobe Bridge (CC 2015) on 19th July 2016. This update is available via Adobe Creative Cloud application.

We have addressed few multi monitor issues in this release. Please try the new release and check.

If you are not able to locate the Bridge (CC 2015) on Creative Cloud application, you will need to update the Creative Cloud application and restart the machine.

Thanks,

Praveen Gelra

cdpage905
cdpage905
Participating Frequently
December 29, 2016

Just an update @pgeira

the latest version 2017 also did not fix it.

Can anyone At Adobe Confirm what everyone else is noticing?

pgelra
Adobe Employee
pgelra
Adobe Employee
July 13, 2016

Thank you for reporting the issue.

We are investigating the issue and will resolve this in upcoming release of Adobe Bridge.

P
puncted
Participant
January 19, 2016

I've tested this issue with two screens. It works if you monitors are assigned in order left to right - main monitor is left, secondary - right. Then scroll works on both screens. But if your main monitor is on the right scroll will work on it only.

cdpage905
cdpage905
Participating Frequently
January 20, 2016

you had me excited for a minute there.

I have 3 monitors.  Main Monitor Left with the same type of monitor to the right, rotated 90º and a Cintiq under the left monitor. So i was thinking there might be some truth to this. maybe the Cintiq is adding some type of extra height to the equation and is messing up the scroll field.

After playing around and altering each monitor unplugging and restarting, nothing seemed to fix the scrolling issue. Still Jumps about 130x to fast.  (height of 13 folders rather than 1 pixel at a time).

Oh well.

bspence11
bspence11
Participating Frequently
June 19, 2014

IT'S FIXED!!!! IT'S FIXED!!!

Finally, with the 2014 CC Update, I can now scroll around in either of my monitors. So happy this bug was finally killed!!!

cdpage905
cdpage905
Participating Frequently
July 21, 2015

didn't seem to fix the Magic mouse Jumping issues though.

Still jumps about 13 folders at a time in the Folders window pain (top left) impossible to scroll with any ease.

So i continue to use Bridge 5.1

Anyone know if you can Download 5.1 for someone who has CC 2014?

A colleague here has the same problem, can't use the track pad or mouse, as scrolling is just to jarring.  I'd like to Download 5.1 for her.

Chaulk5
Chaulk5
Participant
March 3, 2014

Start up Bridge CC and imediatly hold ctrl+shift+alt. A Box should come up with some options. Check all the boxes and click okay. Then procede to go to the prefferences in bridge and go to cache. check the box that says "keep 100% Preview In Cache" then at the bottom click "Purge Cache". This should fix the scrolling issue if your using a single Monitor. If your on a dual monitor system then you will have to play around with which monitor is the primary Display.

L
Lori5674-aERAg0
Participant
February 13, 2014

So, as I too was having this problem, I went out and bought a newer mouse (a trackpad actually for other reasons) thinking it would solve the problem and it did not. But, after reading over the comments here, I did figure out that I changed the main display. I work with Bridge on the left, and my main screen on the right. So I just changed the display settings and made the left display my main display. It doesn't change the way I work, just the way the computer reads the monitors. I'm working in Windows 8 but I'm pretty sure that 7 and Vista have similar display settings. Now I can scroll and life is back to normal. Hope this helps!

L
lemonshot888
Participating Frequently
January 13, 2014

just spoke with Adobe. Bridge CC doesn't support dual monitors, therefore they only guarantee that the mouse scrolling works on the Main Monitor. I really hope Adobe will solve this problem and issue an update to correct this. This is supposed to be a software for professionals, and aren't most of us professional photographers and graphic artists using 2 monitors? This needs to be resolved!

Gavin Farrington
Gavin Farrington
Participating Frequently
January 13, 2014

They actually said that??  Sounds to me like the tech support person you spoke with just didn't want to bother with giving you a real answer.

L
lemonshot888
Participating Frequently
January 13, 2014

that is the answer I received and their excuse to why I can't scroll in Bridge CC on my 2nd monitor. If you have found a solution to the scroll problem please share

P
photogeezer
Participant
December 28, 2013

I had a different scrolling problem, but my solution may help. Whenever I scrolled down in the content window, the scroll bar kept jumping back to the top.  Very annoying. I went to the little drop-down arrow at the top right of the content window and chose vertical layout instead of auto layout.

Hudechrome
Hudechrome
Known Participant
December 28, 2013

I would see that as well, but exiting and re-opening Bridge cleared it up. I just added it to the overall annoyance; sometimes there, sometimes not.

I now changed to vertical since my thumbs are vertical. We will see. Stay tuned.

Omke Oudeman
Omke Oudeman
Participating Frequently
December 28, 2013

I just added it to the overall annoyance; sometimes there, sometimes not.

To my best knowledges this behavior only occurs when either caching has not completely finished or when you are adding new files. I won't deny it is still annoying but if it happens otherwise my first shot would be to reset preferences

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