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John Mal
John Mal
Inspiring
Jul 22, 2023 9:21 AM UTC
Question

Endless Crashes to desktop.

I have the latest v of Bridge, latest video drivers and heaps of space and RAM.

Bridge now crashes to desktop every time I use it. Simply opening a picture file RAW or .jpg and it opens in Photoshop but freezes with a cryptic "Bridge has encountered a problem and needs to close" message.

In the last few days, a message has appeared along the liines of "Adobe has a solution or workaround.... Click here for details" and the link doesn't work!

I have disabled scripts and cleared the cache. Same outcome. Now virtually unusable.

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    24 replies

    Adobe Employee
    Swati Agarwal
    Adobe Employee
    Jul 28, 2023 10:37 AM UTC

    Hi @John Mal ,

    Could you please share the Bridge and ACR version you are using, also please submit the crash report mentioning your email address, that would help us to investigate the issue.

    Thanks,

    Swati

    Translate
    John Mal
    John MalAuthor
    Inspiring
    Jul 28, 2023 2:49 PM UTC

    Win 11.

    Bridge v13.0.3

    ACR v15.4.1

    Crash Report attached.

    Translate
    John Mal
    John MalAuthor
    Inspiring
    Jul 28, 2023 2:59 PM UTC

    <?xml version="1.0"?>
    <!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
    <crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Bridge" applicationVersion="13.0.3" build="693" source="Windows-Client" crashType="n/a">
    <time year="2023" month="7" day="28" hour="15" minute="52" second="12" timeoffset="0" timezone="GMT Summer Time"/>
    <user guid="aaa2b2d6-5bc0-4940-959a-6f8a92176048"/>
    <system platform="Windows 10 Home" osversion="10.0" osbuild="22621" applicationlanguage="en-us" userlanguage="en-GB" oslanguage="en-GB" ram="32689" machine="Intel(R) Core(TM) i5-9600K CPU @ 3.70GHz" model="Intel64 Family 6 Model 158 Stepping 13" cpuCount="6" cpuType="8664" cpuFreq="3696 MHz" processorArchitecture="9"/>
    <gpu>
    <gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 2060 SUPER" description="NVIDIA GeForce RTX 2060 SUPER" driverDate="20230712000000.000000-000" driverVersion="31.0.15.3667" videoModeDescription="2560 x 1440 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_1F06&#38;SUBSYS_1F0610DE&#38;REV_A1&#92;4&#38;23B96B75&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/>
    </gpu>
    <crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x0000000140DEA0BD">
    <backtrace crashedThread="0">
    <thread index="0">
    <stackStatement index="0" address="0x0000000140DEA0BD" symbolname="bridge::TabCreatorRegistry::RegistryEntryEnd"/>
    <stackStatement index="1" address="0x0000000140ECE6D1" symbolname="bridge::TabCreatorRegistry::RegistryEntryEnd"/>
    <stackStatement index="2" address="0x0000000140ECF00B" symbolname="bridge::TabCreatorRegistry::RegistryEntryEnd"/>
    <stackStatement index="3" address="0x0000000140F16D83" symbolname="bridge::TabCreatorRegistry::RegistryEntryEnd"/>
    <stackStatement index="4" address="0x00007FFF740026AD" symbolname="BaseThreadInitThunk"/>
    <stackStatement index="5" address="0x00007FFF7578AA68" symbolname="RtlUserThreadStart"/>
    </thread>
    </backtrace>
    <registerSet>
    <register name="RAX" value="0x0000000000000001"/>
    <register name="RBX" value="0x00000000094BFF20"/>
    <register name="RCX" value="0x000000001C7AFED8"/>
    <register name="RDX" value="0x8FAA1CAAA9A937A9"/>
    <register name="RSI" value="0x0000000000000000"/>
    <register name="RDI" value="0x000000002F03C0E0"/>
    <register name="RSP" value="0x000000001C7AFE98"/>
    <register name="RBP" value="0x0000000000000000"/>
    <register name="RIP" value="0x0000000140DEA0BD"/>
    <register name="EFL" value="0x0000000000010286"/>
    <register name="LastExceptionToRip" value="0x0000000000000000"/>
    <register name="LastExceptionFromRip" value="0x0000000000000000"/>
    </registerSet>

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    <binaryImage start="0x00007FFF72880000" end="0x00007FFF72973000" path="ServicingCommon.dll"/>
    </binaryImageSet>
    <dumpType>
    Mini
    </dumpType>
    <hbLogSessionDllStatus>

    </hbLogSessionDllStatus>
    </crash>

    <sessionId>
    021cf80b-ce81-4d96-8647-453653105e97
    </sessionId>
    </crashreport>

    Translate
    gary_sc
    Community Expert
    gary_scCommunity Expert
    Community Expert
    Jul 27, 2023 4:22 PM UTC

    Can those who have written here, who is on a Mac and who is on a PC?

     

    Thank you,

    Translate
    John Mal
    John MalAuthor
    Inspiring
    Jul 27, 2023 4:40 PM UTC
    PC.

    John Maloney
    Edinburgh
    Translate
    Alexander31338023s33l
    Participant
    Jul 27, 2023 3:27 PM UTC

    Yes! Frustrated! Where is Adobe in all this? I have reported this multipke times and nothing... crickets.

    Translate
    ReiniF
    ReiniF
    Known Participant
    Jul 27, 2023 11:42 AM UTC

     

    Have similar problems, posted it here. https://community.adobe.com/t5/bridge-discussions/bridge-freeze-with-camera-raw-and-crashes-with-masks/td-p/13961254

    Whats intersting, it works when I create a complete new mac user and start Bridge and Photoshop on that user with another Adobe account.

    Translate
    Lawrie Margrave
    Lawrie Margrave
    Participant
    Jul 25, 2023 7:26 PM UTC

    Same here and NO work around.  Nothing from Adobe!!!

     

    Translate
    CapeCodDrew
    Participant
    Jul 25, 2023 2:59 PM UTC

    Are your photos stored on an external drive?  I have been having the same problem.  I have been watching my external drive activity.  As long as I wait for Bridge to stop writing to or accessing my external drive before I execute a new command (or start a new process in the software), all is good.  If I try to do anything at all while Bridge is working in my external drive Bridge freezes and crashes.  

    Translate
    John Mal
    John MalAuthor
    Inspiring
    Jul 25, 2023 3:22 PM UTC
    Now that is interesting. My .jpegs are on a SSD and my RAW imports are on
    an internal HDD. After editing, I save to the SSD. When I open the RAW file
    for editing in ACR that's when most crashes occur. e Bridge 2023 is
    constantly indexing like mad.
    I've rolled back to Bridge 2022 and have no problems at all.
    Translate
    imcarey
    imcarey
    Known Participant
    Jul 23, 2023 2:00 AM UTC

    Same here, crashes multiple times per day, especially after waking from sleep.

    Translate
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