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ReiniF
ReiniF
Known Participant
July 25, 2023
Question

Bridge freeze with Camera Raw and crashes with Masks

  • July 25, 2023
  • 2 replies
  • 1193 views


Hello, I have been having massive problems with the stability of Bridge in conjunction with Camera Raw and Photoshop for months. I have decided for this reason to finish with my old Mac Book Pro (2018) and buy a new Mac Book Pro, now have one with a M2 Max processor, Mac OS Ventura.
I have completely new installed the operating system and the first thing I did was install Adobe CC. Before any other software got on the computer. Unfortunately the same problems have reappeared, I have described them here in order of occurrence:
1. installing Bridge 13.0.3, PS 24.6 : when opening Canon Raw data and double clicking on the raw files Bridge freezes. Workaround: drag data directly into Photoshop. Then I can open them and work in Camera Raw.
Bridge also freezes when I copy the development settings and paste on multiple files directly in Bridge

2. Then I decided to downgrade to Bridge 12.0.4, PS remains the same. Here the doubleclick on the raw data works mostly, also "CMD + R".

However, Bridge crashes completely when opening the mask functions (M). This immediately on click or shortcut M.
3. Have now downgraded to 12.0.3, here can edit raw data as described above, furthermore I can open masks in Camera Raw. Unfortunately, I have the problem that now no batch processing is possible via Photshop, because Bridge does not recognize the new Photoshop and an error message comes, I should install the latest PS. (!!) It opens the files directly correct in PS, so only the batch is not working.

I have now also PS uninstalled and reinstalled, here but always the latest version, seems to be incompatible with Bridge 12.0.x.
For me this is slowly unacceptable, I have spent many, many  hours in it to locate the problem and invested money in a new Notebook. The question here is how to solve the problem and safe the further workflow or an evasion to another product.

Thanks for informations if someone have similar Problems or for help!

 

This topic has been closed for replies.

2 replies

ReiniF
ReiniFAuthor
Known Participant
August 16, 2023

Update 2:

After installing Bridge Beta (14.0.0.57) and disabled Bridge to open Camera Raws directly it works pretty well. I think there is a conflict when opening the raw files directly with Bridge, don`t know why. The only problem at the moment, Bridge does not show desktop files, there is a blue down arrow attached on the folder. Any ideas how to solve that?

V
Community Manager
VarunVarshneyCommunity Manager
Community Manager
August 16, 2023

Hi @ReiniF ,

 

Thanks for reporting your concern with us.

quote

Update 2:

.The only problem at the moment, Bridge does not show desktop files, there is a blue down arrow attached on the folder.

Could you share a screenshot or video of the issue with us? This will help us investigate further.

You can attach in the post, or email us at sharewithbr@adobe.com

 

Thanks,

Bridge team

ReiniF
ReiniFAuthor
Known Participant
August 16, 2023

.. I found a solution here in the community, its only a rights management problem on mac: https://community.adobe.com/t5/bridge-discussions/adobe-bridge-cannot-access-desktop-on-imac/td-p/13135493

Thanks to @gary_sc who discribed it there. Solved! The attached screenshot shows how it looks.

ReiniF
ReiniFAuthor
Known Participant
July 27, 2023

Update:
 I have now created a new system user on the Mac and opened an Adobe trial account. Then, using our NAS, I reproduced a few steps in Raw editing that on my real user account immediately cause Bridge to freeze or crash, e.g. development settings copy and paste, swap metadata, etc. None of these steps crashed Bridge, everything worked normally. Why this is so, I do not know.  Are there any ideas here? I think, if I now migrate the data on the new user, it starts all over again. Working and switching with 2 users, one for my "normal" data on the computer, one for Adobe programs is not practical either.
Any suggestions or ideas? Thank you!

gary_sc
Community Expert
gary_scCommunity Expert
Community Expert
July 27, 2023

Hi, @ReiniF, excellent experiment. 

 

I had a situation about three months ago where I could not type an "n" dash (Option-hyphen, used when typing out ranges, e.g., I eat 4–20 apples a day, not 4-20). The "m" dash was also fine, just not the "n" dash. When I went into my test account (as you did), the "n" dash worked fine. Apple wanted me to do a complete reinstall of the OS, I didn't want to kill a day just yet.

 

So, I went to an application I've used for years for just these situations: ~ Cache Cleaner (the ~ stands for the Apple OS at the time, currently Ventura Cache Cleaner). It's not expensive, and you do get a 10-day trial for free with full resources. Ergo, it costs you nothing to try this other than an hour of time. [When I first had an issue (with Acrobat back in 2007), I tried it, and it saved me so much grief that I've always bought it then and subsequent updates, but that's what I did, your call.)

 

Here are some instructions if you choose to try this:

Please go to https://www.northernsoftworks.com/ and download Ventura Cache Cleaner. You can use this for ten days as a free test. (Until you pay for the software and get your user code, you will have to wait about 10 seconds before using the software at full capability.)

 

After starting the software, go to the Maintenance tab, click "All," then click "Run."

 

 

You may be asked to reboot your computer at this point; it varies. 

 

Now select the Cache Cleaning tab. Select Deep Cleaning, check all three Caches to clean, and then click "Run." You'll probably be asked to verify which cleaning you want and say yes to all as they show up. You will be asked to Restart your computer, and you may be told something went wrong, and you need to restart and run this process again. 

 

 

I CANNOT say that this will fix this issue. Actually, I doubt it, but it's worth a try (and I'm curious if it will work or not). At a minimum, it will only take a bit of your time.

 

 

ReiniF
ReiniFAuthor
Known Participant
August 3, 2023

Hi @gary_sc , thank you so much for that instructions. I will give this a try and send feedback when done. Best regards!

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