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Elizabeth-Clare
Elizabeth-Clare
Participant
November 12, 2022
Question

Issue with Adobe Photo Downloader and CFExpress Card (windows)

  • November 12, 2022
  • 2 replies
  • 781 views

Since downloading Bridge 2023 update the automatic Photo Downloader has an error message of F:/Application not found.  I have a feeling I did the wrong thing and deleted the previous versions of Bridge before downloading the current version.  I think that Bridge is trying to search for the downloader application from the F: (card reader) drive rather than where Bridge itself is stored i.e. the C: drive.  Any advice would be greatly appreciated. Sorry = photography is my thing and not computers yikes.

This topic has been closed for replies.

2 replies

Rahul Saraogi
Community Manager
Rahul SaraogiCommunity Manager
Community Manager
November 24, 2022

Hi,

 

The mentioned issue is fixed in the latest patch release #13.0.1.583. Please install and confirm if that fixes the issue.
You can refer to the issues fixed in the patch at the following link https://helpx.adobe.com/bridge/kb/fixed-issues.html


Thanks,
Bridge Team

G
getifo
Participant
November 26, 2022

Dear Team,

the CFExpress issu isn´t fixed in the new release.

I can´t still use the downloader with an CFExpress card!!

 

regards

Georg

 

Rahul Saraogi
Community Manager
Rahul SaraogiCommunity Manager
Community Manager
November 26, 2022

Hello,

Thank you for reaching out to us. To better investigate the issue, could you please share the following information:

  • Machine and OS details
  • Card and card reader details
  • Are you on mac? If yes, CF express card issue is a known bug.
  • If you are using Windows, then could you please try enabling Auto Play settings and set it to "Download Images by Adobe Bridge 2023"

 

Thanks,

Bridge Team

Rahul Saraogi
Community Manager
Rahul SaraogiCommunity Manager
Community Manager
November 15, 2022

Thank you for reaching out to us.

To better investigate the issue, could you please share the following information:
1. Is your auto play setting set to download/view image in Bridge when you insert a removable drive?

2. What is the model of your card and card reader?

3. Are you able to launch Photo Downloader from Bridge?

 

Please note - Photo Downloader not launching automatically when you insert a removable drive is a known issue and team is investigating the same. You can still use Photo Downloader to import your images by following the steps.

1. Open Bridge

2. From the File menu, select Get Photos from Camera... or you can click on the camera icon in the top menu bar to launch Photo Downloader

 

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